Peeling Leather on Sofa

[unclebulgaria67]

A very similar issue was reported on a forum a few years ago concerning leather sofas which started to peel.  The person concerned took the retailer to Court using their own inspection report and the Judge actually came to the claimants house with the retailers representative also in attendance.  The Judge awarded the the full amount of their claim.

 

If you use the retailers own inspection company, which the person mentioned did originally agree to, the inspection reports often favours the retailers.  From I remember the retailers inspection report tried to blame the customer in a most ridiculous fashion saying the furniture was used too much, the customer had not taken care of it but did not provide any evidence.   When the not very independent inspector visited, they also asked questions about eating and drinking while sat on the sofas, looking for any response, they could use to undermine the persons claim.

 

The customers own independent inspection report revealed that the leather was not fully leather, as it had quite a of vinyl content and was a pretty poor material, which would have peeled after a relatively short period of usage.  

 

So definitely obtain your own inspection report and be prepared to have to issue a Court claim. 

[unclebulgaria67]

Information on the type of leather

 

https://www.leather-dictionary.com/index.php/Semi-aniline

 

Does  it feel cold when touched ?

 

"Leather that feels cold and plastic-like should be checked thoroughly as this is not a normal characteristic of semi-aniline leather."