Breville kettle return to very.co.uk

[gavino76]

hello. first time posting so apologies if I do or say anything wrong.  I bought a kettle from very, and the day it came the name brand badge fell off. and it was in my opinion very fragile and poor quality.

 

i returned it, and was charged delivery and admin fees for them to refuse and return it to me as they said they cannot find anything wrong with it.

 

I sent a message telling them the badge had fallen off and i wasnt happy paying £70 them something like that, and have they not noticed?? "should i glue it back on?" i asked 

 

during the return to me, they seemed to have chipped and cracked the plug.  

 

so I told them about this, and returned it again. the badge has fallen off, they have cracked and chipped the plug, but they are refusing to refund it as they say it is not eligible to refund!!!

 

is there anything I can do?

thanks for any replies 

 

gavin

[Andyorch]

Hi and Welcome to CAG

 

Could you confirm the date you bought the item and confirm you bought it on line ?

 

On a personal note I have had 4 Breville kettles all only lasted 12 months..elements...leakage....etc....now back on my trusty 7 year old Russell Hobbs.

 

Andy

[gavino76]

hello Andy.

 

yes, it was bought online. in March I think.  thanks for replying 

[Andyorch]

So you started the process in time specified within the guidance laid out within the Consumer Rights Act. and Consumer Contracts Regulations.

You are entitled to either a replacement / fix or refund.

 

Read here....

 

https://www.consumeractiongroup.co.uk/topic/420977-faulty-item/?tab=comments#comment-5047585

 

[gavino76]

that's great Andy I'll give it a shot. thank you 

[gavino76]

Andy, how can I go about telling them? I've not done this before. i just dont know what to say to  them

[Andyorch]

Follow the guide below.....

 

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

[gavino76]

andy, very have replied telling me they will not refund, and will hold for 6 weeks before disposing of.

 

If i allow the 6 weeks to elapse then send my faulty item template letter from which, where would i stand? as apparently i am only entitled to a repair or replacment.

 

thanks

[Andyorch]

Its explained in the link I have provided.....you are legally entitled to a refund.

 

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product#how-long-do-i-have-to-return-a-faulty-product