28 days to process redress. Really?

[Terry_001]

Finally. My complaint began in April 2018 and I've finally received a final redress amount.

 

Im now being told this takes up to 28 days to process.

 

1. Has anyone received it sooner?

2. Why does it take 28 days to process a simple bank transfer or is the backlog really that massive?

 

Thanks 

[Garnicol]

I’ve just had the same reply, have you had any update yet? 

[Stoofy1974]

After a mammoth 4 year battle with QQ and the FOS i have received my redress offer. I accepted it and today is day 24 of my 28 days. To say this money is life changing is a bit much but it will put me on an even keel. My concern is will I ever get it. Has anyone actually received their redress payment? 

 

I raised the question with QQ why they advertise same day payment for loans but redress us 28 days. They responded by saying further emails will delay the process. I am going to have a nervous few days but in my heart of hearts i doubt they will pay.

[Garnicol]

Just got mine this week, 12 loans totaling £6310, I gave a reminder email  to QQ and the same day all the money was paid into my account, long process but worth the wait! Hope this helps

[Stoofy1974]

Cheers Garnicol

 

I feel slightly more confident i may get it now.

Ta

[Stoofy1974]

Sadly my suspicions have been realised. Despite a polite reminder still no payment. At the suggestion of FOS i called them. They simply do nothing apart from say that they will pass on my details. I honestly fear they are preparing to liquidate and are simply playing for time. To be fair FOS have chased them for me but they give them a week to respond by which time the payment will be two weeks late. I am really pleased others got theirs but doubtful i will see a penny.

 

Anyone else having issues?