GE Store Cards - Santander / AXA

[StMartinsTerr]

Santander being obstructive, but have let slip c £1800 PPI paid on each of 2 store cards, but not given up the monthly breakdown as yet, so am unable to do normal calcs.

 

Have tried chasing Genworth/AXA but they say they need policy numbers and guess what - Santander haven't divulged that crucial bit of information.

 

Should I just whack in a complaint to each and cc the ICO for good measure, or is there a trick to getting these nice folks to cough up the required data???

 

Frustrated ex-cardholder

[dx100uk]

as this is getting close to the wall 

send a claim for each card

no need to involve the ico.

 

have you actually sar'd genworth/axa?

 

[StMartinsTerr]

Thanks DX.

 

Have sent SAR requests to both, but Santander ignore specific questions and just send out pages of drivel, and AXA want me to tell them the policy numbers, but until Santander answer that question asked three times now we just go round in circles.  The obstructiveness and lack of proper replies is why I thought about getting the ICO involved.

 

How to formulate claims is other issue?  I know some months actuals from sample of statements either that Santander have sent me from an archive system  or that I have retained, but for rest I just have total amounts - c£1,800 in each case over life of card less the actuals of course.  Is it a case of make a reasonable estimations of the months where actuals are not know and fill in the relevant excel sheet from here and let them try to pick holes in it?

 

Thanks

[dx100uk]

I would simply register the claims using satans website PPI link.

worry about the fine points later.

 

same goes if any of the other players have same links

 

 

an sar is not reliant on any numbers

its about data they hold on you......