HFC/HSBC Loan PPI

[teezee22]

Hie.

I posted last year about some debts I had with HFC.

 

I finally managed to obtain all information regarding a loan I had with HFC bank after complaining to ICO.

I had complained to HFC on the PPI as I wanted to put in my complaint before the August deadline.

 

Before I received the account information today they had upheld my complaint and made me an offer.

I was not keen on accepting the offer without the account information as advised many times here

so I sent them a letter stating that I had reported them to ICO for not complying with my SAR.

Letter was sent last week and the account info turned up today on my doorstep.

 

Am not sure of their calculations and honestly I am not too sure what I am doing in terms of the CISheet.

If someone could tell me how I can upload the account infor and if anyone could help me

please please please I would be most grateful.

 

I just want to be sure of their calculations before I accept their offer.

[dx100uk]

if this was a loan 

you don't use the CISHEET

 

follow the guidance below

 

statint sheet is here

 

 

 

[teezee22]

Thanks.

For the claim from and to date would that be from the start of payments on the loan to when they closed the account and stopped charging interest in the account?

 

I have attached some of the account info. I will attach my statIntsheet

 

Is this correct? I am truly not too sure what I should be inputting. I apologise in advance

 

[dx100uk]

so you've worked out the PPIPCM% and for every full payment you made £19.16 was for PPI?

 

if so then well done.

but you've changed the claim to date?

that should not be changed as you are entitled to the 8% until the day they settle 

 

there should be a formula in there.

=()TODAY I think

put it back!!

 

[teezee22]

Thanks will do that