Allay Claims Company PPI /Can a percentage be taken even though they didn’t pursue?

[avarose]

I signed up to a PPI claim firm on a bit of a whim (yes, I know!) and they came back saying that even though it looks like I had PPI with Abbey National (Santander) back in 2000 it’s such a small amount they won’t be pursuing it. They sent this in a letter, also saying I might want to pursue this small amount myself. I cannot now find that letter but I’m still looking. 

 

I’ve not got around to contacting Santander myself yet, it was about a month or so ago. Well, I got a letter yesterday from Santander saying they’re going to make a fairly decent sized payment to me...

 

So, my questions are these; can the claim management company now ask for their percentage on this larger than they obviously realised payment?

 

Here’s where it gets really worrying, I owe Santander more than the amount they’re saying they will pay me on another completely separate loan.

I have a payment arrangement on that loan but have pretty much accepted that they will likely not actually send me the money but offset it to that.

 

Fair enough but if the claims management firm chase their huge percentage when I’ve not actually had it in my hand I’m going to be in an extremely difficult position...

[BankFodder]

On the basis of what you say, they seem to have washed their hands of it and so they would have no claim any fee on anything you recover yourself.

You probably won't want to hear this, but you have no idea how much it breaks my heart that we struggle to provide this free forum for hundreds of thousands of people and then we get people who have been members here for 10 years and they still end up signing with PPI schemes and then get into a panic when they think that they may have to pay the fee that they signed up for.

And when people reclaim their PPI with our help, we are generally speaking lucky even to get a £10 donation – or even a thank you.

 

[avarose]

I totally understand what you’re saying but I would have no issue with paying their fee if I were to have the money into my hands. I’m just concerned that they would try and take the fee even though they said they weren’t pursuing and I won’t actually have the money in my hands and it will be difficult for me to find the cash to pay them, I’m in no way moaning about just paying their fee. If the claim with them had gone through as normal with them I would have paid it because that’s what I signed up for.  

 

I appreciate your advice, thank you. 

[dx100uk]

unless the loans were directly related then I would hope satans bank will not try off-set!!

 

[avarose]

I’ve read conflicting views on this, some banks don’t if they’re not related (they’re not) but as we’re talking about Santander I’m pretty sure they will. At the end of the day I do owe them that money so it is what it is. 

[dx100uk]

no its not, throw the morality card out the window..

 

satans bank have been themselves subject to a few wins here whereby they've said they will off-set [even to a DCA after the debt has been SOLD by them] and when taken to the FOS or confronted with evidence they cannot, CAG has seen a win.

 

there is no way they can off set an old 2000 abbey PPI refund against present day debt...they didnt even own abbey then.

 

banks cant offset PPI.pdf

[avarose]

I’ve read conflicting views on this, some banks don’t if they’re not related (they’re not) but as we’re talking about Santander I’m pretty sure they will. At the end of the day I do owe them that money so it is what it is. 

[avarose]

Sorry about the repost! 

 

Thanks dx100uk, interesting reading. Who knows how it’ll play out, I’ll keep this updated. Thank you. 

[avarose]

As an update, I’ve not heard anything further from Santander yet but Allay Claims are already chasing for their cut. 

 

I have found the letter from the claims company now, it says clearly that they will not be able to pursue the claim and to do it myself. I just don’t see how they can now be sending me invoices when I’ve not even had any payment. 

[Andyorch]

Thread title amended

 

You didn't provide details of your bank account did you when you signed up with this lot ?

 

Andy

[avarose]

No way! Why? 

[Andyorch]

I have known some just take their commision direct from the account......as long as they are only invoicing you thats fine...ignore their invoices.

[dx100uk]

well be expecting to get lots of scary letter

aLLay will not give in quickly or easily.

 

 

did you sign their letter of authority to act upon your behalf with satans bank?

be careful 

it might be best to let each know as from the date of that letter

you regard the contract cancelled/void as satans should not be informing nor corresponding with allay..which they probably are.

and you instruct them not too!

 

dx