Virgin media £8k Voip fraud

[fkofilee]

Isn't the Spa-3000 a PSTN/LMCE/Asterisk gateway, rather than VOIP? So although connected to your network, it still uses the PSTN line to make calls.

 

 

If this was a call to Nigeria, standard VM rate is 168.51p/min. So assuming that it didn't get cut off, or it re-dialed each time it did.

 

3 days is 4,320 minutes.

 

4,320 times 168.51 is 727,963.2p or £7,279.64p

 

 

But that doesn't answer the question of how it seems to have busted through the cap that you had on the line/credit limit on the account. The only suggestion I have for that is that it wasn't properly applied by VM. So VM are going to have to swallow it.

 

 

 

As for being told by VM that you should not have connected it. Their standard terms & conditions do not exclude attaching your own equipment to theirs (although not replace their actual modem (which you didn't)), the only mention of it is that they will not guarantee that it will be compatible, so that's a non starter as a get out for them as well.

 

Yes - It connects to both the router and the PSTN socket on the wall. Because calls are dialled in - Mobile to the gateway where it then dials out over the internet to permit cheap calls.

So technically it is a PSTN Gateway but also does use VOIP. Im guessing that someone hacked into the box and busied up the landline for a few days constant dialling to Nigeria of all places.

 

Tollfraud is a nasty thing. If they have Telnet'd into your VOIP Gateway... They can make some funky things happen!! :/

 

As for VM well... Difficult to say. They are technically not liable for it as was a 3rd party gateway. However you would think tthat their Tollfraud teams would have picked something up and also why didnt the credit limit kick in and bar the line?

 

Nigeria is classified as a high risk country - VM should do more - Have you emailed the CEO?