Varooma log book loan stupidity

[claw1710]

Hi hoping someone can help

 

I stupidly took out a log book loan with varooma,

I missed a couple of payments due to being off work with family issues and had the dreaded letter regards defaulting on the loan.

I knew I had money coming in the next week so was planning on just getting the account up to date at that point.

 

I then received a letter 7 days later telling me if I didn't pay in 3 days my car would be towed.

This letter was dated the 11th and was sent 2nd class post so I received it on the 14th.

 

No sooner had I opened the letter that a recovery agent was at the door saying my car is going.

IF the letter had been sent recorded delivery I would have received it on time and paid the amount owing.

 

I had to pay £735 which I was told was full payment to stop the car being taken. I assumed this was the full balance of the loan ??

 

I have now had a reminder that I have 4 payments left and the next instalment will be coming out this month.

Is this right after just paying £735.

 

I realise the recovery agent fees are high but he didn't take my car, just turned up and I paid.

Also is it legal to give a paltry 3 days to pay and then send the letter 2nd class so it has no chance of getting to me in time ?

 

I am trying to recoup some money and stop the further 4 payments being taken out of £100.

 

The original loan was £500 and I have so far paid around £1550 with all the charges added on

Edited March 27, 2018 by dx100uk
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[dx100uk]

hehe got had

that repo guy has zero legal powers to repo anything they are NOT bailiffs.

so you probably got done for a £350 repo fee when there was no repo?

 

can you not view your account online?

[claw1710]

that's my whole point, it was actually £435 for the repo fee for a repo that never happened and that I wasn't warned about

[dx100uk]

have you received a default notice?

dx

[claw1710]

they said they posted it but I didn't receive it.

 

Said they send everything by email but it just goes into my spam folder.

 

I did say that sending an email is not proof of receipt as I have been told many times in the past by any financial institution.

 

Also sending a letter for payment within 3 days and sending it 2nd class post cant be seen as fair business practices

[dx100uk]

so you have found the default notice then?

[claw1710]

I found the default notice email in my spam folder. Again sending an email is not proof of delivery as people are not guaranteed internet access. Anything along those lines should be sent by post recorded delivery. They charged £15 for sending the letter that I didn't receive so why was it not sent recorded ?

[dx100uk]

doesn't have to be sadly if you agreed to comms by email when you signed up.

 

i'd question the £435 and threaten reporting them to the FCA.

[claw1710]

I will try with the FCA threat, already checked the BOS and everything looks fine on there. I actually spoke to the recovery agent who confirmed they don't charge Varooma the money unless they recover the vehicle. Didn't say how much for turning up but I assume its not much

[dx100uk]

zero

[claw1710]

I thought as much although the agent wouldn't confirm it. Been going back and forth with a varooma agent who keeps spouting the terms and conditions of the contract and completely ignoring the fact no recovery action was taken. Looks like its a long road of financial ombudsman

[dx100uk]

T&C's can always be challenged hence PPI reclaims and bank charges reclaim.

 

there is NO legal remit that allows them to charge £425 for a failed repo.

esp as its NOT by any bailiffs as its not been to court

 

complain and loadly!!