whatever happens knowhow cover

[BankFodder]

You have completely misunderstood. If they wanted, they could withdraw cover for the future. Clearly they can't withdraw cover retrospectively.

 

If PCWorld decided to bluff you out then they might force you to pay the claim fee after which they might put their hands up – or they might decide to go to court. They are a bunch of bullies.

 

If you pay the claim fee then clearly it would be at risk but if you won then you would get it back plus your court fee. Plus you would give PCWorld a bit of a slap – which is no bad thing

Edited April 8, 2018 by honeybee13
Clarity

[icemen]

If they wish to they can stop my cover for future, I currently have three more expensive tablets still under the cover.

I have just renewed two of them for another year before this happened. So I'll get my money back.

Never made one claim yet against any of them.

 

Also had a laptop from them a couple of years ago with the two years cover they sold me with it, just finished in Dec 2017, I never renewed but never made one claim, was worth about £500.

 

They are all far more valuable then the little out of date 7in tablet i'm making a claim against.

This should work in my favour or not?

 

Can you draft up a mail for me to raise a claim?

send it to my personal inbox if you want @bankfodder.

[BankFodder]

Can you tell us more about the other tablets which are undercover please.

 

How many policies do you have altogether? And in respect of how many of them have you made claims?

[icemen]

Currently i have 4. This one nexus 2 32gb and i have another 3 tablets which i havent made any claims against. They are samsung s2 32gb.

[BankFodder]

So I understand that you have four Knowhow policies – and in respect of three of them you have never made any claims.

 

If that is correct then it blows any suggestion from them that you are a serial claimer/abuser of the policy out of the water.

 

Please confirm that is correct

[icemen]

yes 4 knowhow policies

never made a claim against three of them which are the Samsung s2 tablets

[BankFodder]

Well in that case I would say that it blows any suggestion by them that you are some kind of serial abuser of know-how policies completely out of the water.

[icemen]

Can you help me draft up a claim then? as what I was going to say you said wasn't any good.

& also give me the links to the website I need to raise claim on?

[BankFodder]

Find your way to MoneyClaim online and open an account there. It's free.

 

In XXX date 2016, the claimant purchased a "Know-How" policy number XXX in respect of a Samsung XXX model tablet computer from the defendant at £4.50 per month

The policy cover includes breakdowns, breakages and "mishaps".

The claimant's six year old daughter left the tablet on the side of a bath and it fell into the water and stopped working.

The defendants refused to honour their contractual obligation to repair or replace the tablet which was damaged as a result of this mishap.

This claim is for the value of a replacement article as per the defendants KnowHow policy not exceeding £250.

check to see if the facts above are correct and if anything has been left out. You should then value your claim at £250 and the fee that you pay will be the fee for that value.

 

On the MoneyClaim website you will be able to start this claim and you will be able to enter the wording above and then save it as a draft so that you can then issue it when you feel that you are ready. The cost of the claim will automatically be added to the total your claim.

 

There is a character limit on the MoneyClaim site. You may have to do tinker with the wording I suggested if it exceeds the limit

[icemen]

Is this correct? if I raise a claim for £250 the fee I pay to raise is the same £250?

I can't risk that, is this is true? I thought it was like £25 for a online claim

 

 

"check to see if the facts above are correct and if anything has been left out. You should then value your claim at £250 and the fee that you pay will be the fee for that value"

[BankFodder]

I'm afraid that you've misunderstood things once again. The fee that you will pay will be the appropriate fee for a £250 claim. I don't know if this is £25 or £35 but it will be something in that order. You will have to check it out. They will tell you what they want before you click off your credit card and commit yourself.

 

Don't forget that if there is a hearing fee then in order for the claim to progress in the event that they file a defence, you will have to pay the hearing fee. I think it is entirely possible that they will file a defence. I think your chances of winning the case are better than 85%

[Andyorch]

https://formfinder.hmctsformfinder.justice.gov.uk/ex50-eng.pdf

 

Up to £300 =£25

[icemen]

Thanks guys ive raised the claim they have until 30th april to reply. Ill keep you posted.

[dx100uk]

you mean acknowledge the claim with their intentions.

[icemen]

Yes, sorry i dont know all the technical terms as this is my first time using the courts

[icemen]

This is interesting reading

 

Covered against mishap - we dont expect you to wrap your tablet in cotton wool

 

Unlimited repairs

 

https://knowhow.com/uk/repair-and-protect/tablets--gadgets-care-plan.aspx

[icemen]

They must have been informed of my claim as the customer service team replied to my email today stating they are still investing and looking into my claim even though they have replied by letter informing me they have rejected my claim before I raised my county court case.

[BankFodder]

Okay well keep an eye on MoneyClaim and the first moment it allows you to apply the judgement – just go ahead and do it. No need to muck around. No need to give notice. Just go ahead.

[icemen]

They had until 30th April to reply.

Just had a email from Moneyclaims, PC world have requested an extension for 14 days

They now have up until 14th May.

Don't know if that's a good thing or bad?

[BankFodder]

Neither but it probably means that they didn't expect it to go this far and now they've got to organise themselves and decide what to do. Keep us informed if they make any offer and before you accept anything or sign anything

[Andyorch]

They had until 30th April to reply.

Just had a email from Moneyclaims, PC world have requested an extension for 14 days

They now have up until 14th May.

Don't know if that's a good thing or bad?

 

Simply means they have defended all and will be submitting a defence and get the full 33 days

[BankFodder]

I didn't realise it was 33 days now. sorry

[Andyorch]

28 + 5 served

[BankFodder]

Yes. My bad

[icemen]

Is that normal.

I submitted case on 9th April.

 

So looks like ill have to attend court.

What is the procedure.

What will I have to say or do in court?