CardOneBanking closed acc ATM abuse

[Willo53]

Hi All,

 

I am looking for some experience or advice from anyone around cardonebanking.

 

I set-up my business with them back in July and although their charges are high, they have been reasonable enough.

 

Today I have been informed by their customer services team my account has been closed due to 'ATM Abuse' and must transfer the funds to another account. They have stated I have commited no actual fraud but they received a fraud flag from a card processor company on Tuesday 13th March.

 

On this day, I had issues with an ATM which I tried on 3 occasions but there was a dispenser issues and the money come out. I subsequently, withdraw money from a halifax ATM some 30 minutes later.

 

I just can;t get my head around how they can juse close my account with no reason. It will be an absolute pain to transfer business accounts and now my invoices are now held up as can't pay it in.

 

Can anyone offer any advice, it just seems the worst customer service ever.

 

I feel so helpless.

 

Thanks,

 

Willo53

[dx100uk]

sorry so an ATM failed to give you money

so you went to another machine and got some out?

[Willo53]

That is basically the crux of it yes.

 

CardOneBanking stating they were notified of fraud by the card processor on this date and they have closed the account.

[dx100uk]

contact the card processor and get a statement from them that they confirm the ATM failed to deliver the cash

then send that to cardonebanking.

[Willo53]

Thanks DM.

 

I spoke to the card processor but it appears there is only skeleton staff after 6pm. Expecting a call back tomorrow morning with some who has more expertise to deal with the query.

 

Sent CardOneBanking a complaints e-mail stating the card processor states it isn't fraud, so guess need to await their fraud department reply.

 

If they close my account, I want to take action against them for unfair closure and reclaim all the fees I have paid them.

[dx100uk]

they shouldn't hold the closure no.

make sure they've not trashed your dredit file too with CIFAS marker.