UKPC PCN - have ringo app receipt, but used wrong reg number - POPLA appeal refused

[san francisco]

Good evening all, i hope someone maybe able to help me.

 

MY GF had a UKPC Parking charge several weeks ago,

 

unfortunately,

we replied to the charge before we researched what we ought to have done on these and other forums.

 

my gf parked my car in a space, and paid the charge via the RingGo app,

however, a "rogue" registration appeared on the app, and my gf just pressed the first VRN she saw.

 

When she got back we had the Parking Charge.

We went through their appeals process, and although it was a genuine mistake, they said our appeal was invalid,

we then went through the process with POPLA,

 

today, their appeal came back against us, siding with UKPC.

Even thou the daily rate had been paid, and we have receipts for this from the app,

UKPC were found to be correct in giving us the charge.

 

I have read somewhere, that as its a "Charge" that they had legal right to get this?

And, as such we ought to just ignore any letters that may come our way now?

 

I have also read that UKPC very rarely go to court,

and although they may send letters and so called debt recovery agents letters,

we again should ignore them?

 

What should we do now?

[dx100uk]

you have receipts for the app that proves you paid.

all be it a finger mistake it went to the wrong reg number.

 

if they were to be stupid enough to goto court, that would kill it dead.

 

you could simply send a copy of that to any stupid solicitor that might write.

 

but they themselves are totally powerless as with all DCA's on any consumer debt

they are NOT BAILIFFS and can safely be ignored.

only the owner of a debt can bring any court claim.

[san francisco]

Appreciate the reply, that is general consensus that we have found. May i ask, who would the "owner" be of the debt? Would that be the "landowner"?

[dx100uk]

there is no debt.

its a speculative invoice.

just don't ignore a claimform should one ever come

[ericsbrother]

right let us deal with things in a different order.

 

 

The parking co has entered into an agreement with the landlord to enter into contracts with the public to manage the parking there and to facilitiate the charges for doing so.

 

 

Who gets the money is none of your business if that contract exists.

You entered the land via their ANPR cameras so they log the reg of your vehicle and when you pay the prescribed fee that payment is matched to the database of car reg numbers and entry/exit times.

 

 

abuse the process and the parking co's contract with you allows them to claim monies for breach of contract and that is what they have done.

Now that all looks perfectly solid for them doesnt it?

 

 

Well, how do you know they have the correct contract with the landlord?

Do they have planning permission for their cameras and signage?

Does the signage contain the correct information for you to consider and then accept a contractual obligation?

Does their equipment work properly and have all the reg numbers been recorded properly, both by the cameras and the mobile payment processing software?

 

Without knowing the answers to the majority of these we can say that the ANPR/payment gateway doesnt work properly because it has thrown up a glitch that allowed your GF to accept the erroneous data offered to her to accept.

 

 

She paid the fee and as long as she can prove that then that is legally speaking the end of the matter.

 

 

However, the parking co's dont make a profit from the parking fees, that mostly goes to the landowner so they rely on rooking people who are unaware the software is playing up or commit some other breach that isnt always easy to reconcile with the events of the day.

 

So advice- sit tight,

they will be back soon enough asking for money,

probably inflated the amount but they can be ignored up until the point they threaten legal action and then you respind.

 

 

ome back here when it gets to that stage but keep the drivel you get through the post up until that point

[san francisco]

Thanks for reply.

 

 

I understand what you are saying,

thou the Car park did not have ANPR cams,

just a attendent with a hand held device.

 

 

Our car is pictured in the car park, with "warning signs" in view of the car.

 

What really bugs me is, if we had tried to be deceitful and park without paying, then yes, throw a "parking charge" at us, but we have paid, albeit using a wrong VRN thanks to a bug on the RingGo App, and of course, human error.

 

I am sitting tight now and await the anticipated letter from the so called debt collectors which i have read about.

 

Thanks for the advice.

[ericsbrother]

that is how they make money,

they get pennies from the actual parking charge

but trouser £100 tax free with this.

 

 

Get rid of any thoughts about fairness,

this is not about parking or parking charges,

it is about contracts and their enforceability

 

 

so get some pictures of the signs and we will pick them apart as you have already gone through their process but that is not the law

[san francisco]

Today we had the first standard letter from UKPC,

the usual pay the charge by certain date,

if you dont threat of debt recovery and court.

 

Obviously, my partner is getting jittery as its her name on the letter.

Would it be a idea to write back to them and say, we aint paying the charge, as payment was made on the day.

 

 

Or another tack, i could say my partner has left, and any further correspondence, will be redirected back to UKPC?

[dx100uk]

you do nothing of the sort

[T25]

So UKPC are still in business?