EE Contracts

[Squeakybrain]

Hi,

I entered into a contract with EE about 3 years ago and since altered the deal as time passed.

 

The last addition was due to a sales advisor who phoned and offered a deal on a iPad Pro being added to my account at a price I could afford.

 

As it was added 10 days before my next bill,

I was not expecting any extra to pay until the following bill and then I was only expecting the new total and the little extra for the previous 6 weeks.

My bill should have been around £80 not the £297 they were asking for.

I phoned EE customer service and ask what was going on.

 

At first they said they recorded all calls and would listen to the call to hear the agreement and they would phone me back within 24 hours,

 

 

I phoned them back 3 days later to be told that an advisor had phoned and left the message on my answerphone (on the mobile),

 

 

when I said that they could not have done that as, on my request when I started the phone contract a couple of years earlier, I had EE turn that option off at their end, the advisor then said I meant your home phone

 

 

at which point I explained I don't have an answerphone on that phone either, she hung up on me.

 

I phoned a second time only to be told that they do record all calls, but on this occasion they don't think they recorded the particular call in question.

 

 

I stated I wanted them to honour the agreement and I would honour the payments.

I was told if I did not pay the new charge I would be disconnected and legal action would be taken.

 

I got a legal letter in the post on Monday.

 

My question, if a company breaks a deal. What (legal) options do I have?

 

Thank you.

[dx100uk]

bet it doesn't say will anywhere..

read it properly

complain to the CEO email

[fkofilee]

All phone companies do Pro Rata'd biling, you basically pay for the next mointh in advance on contract including any extra days, but that bill is stonking... Can you get the PDF editions / bills from my EE for me and post them up minus personal details?

Then we can go from there... But who is the legal letter from?l

[BankFodder]

You probably won't like it when I explained to you that this is why everybody should record their own calls when they deal with any company. Although you only made one post, you've been here since 2007 and you should know that by now.

 

Read our customer services guide and you will understand exactly what you should be doing. If you had recorded calls for yourself then you wouldn't have to rely on some mobile phone company which wants to cover up its own errors at your expense