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ADT Alarm won't give me a refund for a service not provided...


Jaws75
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Hi,

 

A few years ago my house was burgled and adt security system not working due to all electric being ripped out of house .

 

 

As a gesture of goodwill Adt gave me 3 month break until i could sort out the repairs.

Repair took much longer then anticipated.

 

I phoned back and tried to organise a visit for inspection /repair.

Couldnt get convenient appointment .

 

Due to the nature of my work location I left it to tenants to arrange but to no avail.

I called ADT was told I would get refund if I wanted as I wasn't receiving or using the service, but was advised it was best to keep paying if i wanted an updated/repaired alarm system.

 

nothing as been done and now Im fed up and just want money back .

 

 

Now ADT say no record of that call and cant get refund .

saying im lying!!

Can anyone advise pls, i feel im being swindled here..

 

Thank you in advance. :( Pin

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Andy

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Hang on : is it ADT haven't been providing the service, or your failure to arrange for / allow them access has prevented them from providing the service?

 

They gave you a 3 month break free from fees some years ago.

If you didn't get the repairs done in those 3 months, and didn't:

A) ensure they could get acces, or

B) cancel the contract

in the interim: I can't see how ADT have done anything wrong.

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get the payments back under the DD guarantee from your bank.

 

 

you should have to pay for something that cant work.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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