TalkTalk Blink Box Poor Refund!

[scott808]

I was thinking of watching a movie the other night and went on blink box added it to my account and then realised that I had already seen it. I asked to cancel the movie without having watched any of it, they know that.

 

They have offered me what I think is the worst refund I have been offered!! And for a virtual product!! They want me to choose another movie of the same value within seven days or the credit will expire and my money will be gone!!

 

I have contacted visa debit and they have told me that there is nothing they can do, but do I have any options when it comes to my UK consumer rights? It seems like a very poor refund!?

[scott808]

I haven't been refunded now! I told them that I was going to my card company to cancel the payment as a refund that only lasts seven days is a joke. Now Blink box won't reply to any emails and I am not being refunded!!!

 

Do they have to give a refund?

 

Its not like I have even left the store with the movie, and its a virtual product!!?

[king12345]

Call back your bank and don't get off the phone until the do a chargeback /section 75.

They will try their best to fob you off, ask to speak to someone above them and if no joy escalate further.

Record the call!

This is very important in case they agree to do a chargeback and then deny it at later date.

Blink box will not give you the money back.

[BazzaS]

Call back your bank and don't get off the phone until the do a chargeback /section 75.

 

That is a very expensive movie rental, if it exceeds the £100 threshold required for a section 75 claim .....

[king12345]

That is a very expensive movie rental, if it exceeds the £100 threshold required for a section 75 claim .....

 

 

Didn't think of that!