electricity - supply voltage low - can i claim compensation?

[firstship]

Supplier EDF,

UK Power look after the underground cables,

 

 

we called EDF regarding our supply

,the lights in our cottage are dull and not at any specific time of day,

 

 

UK Power came out and installed a test meter,

for 1 week,

 

 

the result was we are only getting 210volts up to 220 volts,

they allow 230volts as an acceptable supply level not the 240volts that most of us accept as the norm.

 

The result will be at some stage a new cable will be installed in our country lane but no idea when.

 

I asked UK Power, did this mean that we have to have our cooker,fridge/freezer on longer to achieve what would be accepted as normal cooking, freezing, times etc,

 

 

the engineer stated yes that would be the case, but if you are thinking of claiming any form of financial refund from your supplier, forget it we will not entertain it,

 

I think this is unacceptable, as it means our electricity bills are higher as the appliances are on for longer due to inadequate supply.

 

Any body with knowledge on this subject,your thoughts would be appreciated

 

FS

[dx100uk]

well no - it doesn't mean you use more power though.

 

 

you still use the same amount of energy.

[ericsbrother]

you dont get 240v any more, it is lower than that. However, if the voltage of the supplied leccy drop beolw a certain level you dont have to pay for it but I'm not sure waht that is. I believe that it is under your 210v so you are unlikely to qualify

[sparkeyrjp]

Google various Government infomation sites , this for instance

 

 

"What’s the significance of ‘TwoThirtyVolts’?

In the UK, mains electricity is currently required by law to be delivered at 230 Volts,

within a tolerance of +10% / –6%, that is, within the range 253 Volts to 216.2 Volts.

The value of 230 Volts is said to be the ‘nominal voltage’

In an electrical system, ‘voltage’ is the equivalent of ‘pressure’ in a water system,"

 

There is more, but you should be complaining because of this ,

Another extract

 

"Many of the UK appointed Notified Bodies for the LVD and the UK Authorities remain concerned that with the UK electricity supply being 230 V +10% -6% and much of Europe being 230 Volt +6% -10% and the standards testing at rated voltage +/-6% that there is a small possibility that some electrical equipment may be unsafe at voltages for which it has not been tested."

Much of this info is easy to find on the web

[dx100uk]

yes complaint the voltage is lower than what it should be

but don't make yourself look foolish by stating its costing you more money, because it isn't.

 

 

dx

[sparkeyrjp]

yes complaint the voltage is lower than what it should be

but don't make yourself look foolish by stating its costing you more money, because it isn't.

 

 

dx

Not quite right

if you suffer damage to your electrical equipment , then it is

[dx100uk]

ofcourse

[firstship]

Sorry for the late reply....Thank you for your various responses,perhaps it would just be sensible not to pursue this complaint

 

Thanks very much

FS