Saatchi store return for Rolling Stone Exhibition

[justicetothepeople]

Hi

I did by a Rolling Stone T-SHIRT at Saatchi Gallery store 2 days before the exhibition closed 3/9/16.

it costed £40

I bought it few minutes before Saatchi was closing.

 

I am not happy with the prduct and the t-shirt does not fit.

I went back at Saatchi gallery store the week after but the store was closed for change of exhibition.

It is still closed.

 

this prompted me to write to the shop customer service.

They eventually replied sayng they did return all the stock and it is not of their competence now.

They've asked me to contact Bravado uk.

 

Bravado web for Exhibition London is down.

I did found the contact for Bravado US and they said they are not associated to that show or they sell only online.

 

Went back to speak to Saatchi and they gave me a link Bravado office uk.

I wrote to them twice but not reply.

 

I still believe Saatch should take it back because they were officially appointed to sell Exhibition merchandice and did all the operations with their credit card and system account machines.

 

would be logical to go again through their machines for the refund which I paid by card and then they should sort that out with Bravado.

 

It seem quite tough as Saatchi is insisting they ahve finish their work with them..

 

. Any help or suggestion please?

Seems a proper con otherwise,

no customer assistance just after the exhibition ends for return of defective clothe etc..

.Seems crazy.

 

How could this be ascaleted eventually or any help? cheers!

[dx100uk]

if you paid by credit card

go do a section 75 reclaim with your card providers.

[dx100uk]

London

 

Bravado International Group

Suite 1B-F, Chiswick Place, 272 Gunnersbury Avenue

London W4 5QB

TEL: +44 (0) 330 587 1234

For more information contact:

david.boyne@bravado.com

rachel.redfearn@bravado.com

[justicetothepeople]

Hi Dx100uk,

thanks for that I have those contacts which was given to me by Saatchi store , I e-mailed them but not reply yet . I wanted to get a reply over amil so to have the conversation recorded. However tomorrow will try to callt them. Crossing fingers. Cheers!

[justicetothepeople]

is a crdit card but an international one Mestro circuit don't think I am covered...cheers!

[ericsbrother]

are you residnet in the UK? If so UK law applies

[justicetothepeople]

Yes I am resident in UK. However just starting a talk with some of them , awaiting reply. I called them instead of emailing them and found a more specific contact...Cheers!

[Rexroth]

if you paid by credit card

go do a section 75 reclaim with your card providers.

 

I though that section 75 applied over £100 so as the goods were £40 perhaps a charge back?

[justicetothepeople]

hi All, thnks for your support.

 

 

All is been resolved.

In the end the main manager of Saatchi shop issued authorization for refund.

it make sense what I was thinking, as I paid using their system

indeed the refund could only have been auth.

 

 

by Saatchi shop itself and then their duty to deal with return to organizer of the Exhib. Cheers!