Advice for a friend Aqua Card Difficulty in paying required amount

[mickjo1]

Hi hope i have posted in right place.

 

A friend of mine has a credit card with aqua card.

 

 

He has been off work and can not afford to pay the monthly aqua card bill

 

 

he phoned them to explain this and they was not very helpful at all.

 

 

now he is wandering as he was paying his monthly statement with his debit card on line

and it is saved on their web site

 

 

can aqua card take money from his bank without his permission.

 

Thanks in advance.

[leonmassey]

No is the short answer

[leonmassey]

Unless ha has a DD set up at the start of the contract for the minimum monthly amount

[mickjo1]

Thanks for your reply.

no he has not set up a d/d

 

 

he was paying his monthly bill on their web site with his debit card

 

 

but the company have saved his card detail so he dosnt have to put his debit card number in when he makes payment.

[Consumer dude]

I think the saving of a card on line is for the purpose of saving time for the customer and you should be able to un tick that request anyway..

[mickjo1]

Thanks for your reply Consumer dude i will pass it on to him.

[dx100uk]

check in the small print

I don't think that constitutes a CPA

[continuous payment authority]

 

 

but anyway

they would need to write should they wish to use that method.

 

 

if he's got issues

and no longer 'uses' the card.

 

 

why not use our template letters in the library

and request they freeze interest and charges for a short period due to financial difficulties.

 

 

also ensure they have not & are not levying PPI or Penalty charges

 

 

I assume this is a Newday Aqua card?

ex SAV Credit lot?

[mickjo1]

Thanks dx he told Aqua to close the account and he said all he knows it it say Aqua card on all his statements and he is not sure if its a newday aqua card. but he said he was surprised that he got a card from them as he has a poor credit record.

[dx100uk]

well unless the card is 10yrs old twill be newday.