Capita Assessment FAILURE to SHOW, but santioned us.

[thebillies]

Hi, my son had an assessment for his home, I was there, and there was a no show. I rang them during the allocated appointment slot and they told me there was no such appointment, even though we had the letter. They apologised and said they will send a new appointment. His appointment was meant to be at home, but they sent him one to attend Cardiff, which we are unable to do. So I rang and got my appointment for his home.

 

We were there for that appointment, and ten minutes after the time slot, we rang Capita as the assessor hadn't turned up. A lot of people mix his address up as it's a converted flat, so I was anxious. Capita tried to phone the assessor and was unable to get through to him as our mobile signals here are poor. So we were advised to call back half an hour later. We did that. The appointment was for 12, and I rang at 10 past 12, and at 20 to 1. Both times, Capita could not reach the assessor.

 

I was standing up looking at his pathway and front door the whole time, through his huge bay window, as I suffer anxiety and like I said, people often can't find his address.

 

At 20 to one, Capita was still unable to reach the assessor and so he left him a voicemail to confirm we were waiting for him and to phone us if he was lost etc. We were advised to wait until 20 past 1. So that's what we did.

 

At 4.30 pm, I rang Capita back up to find out what happened. It was then, that they told me the assessor, walked through a little wooden gate, up a white path and knocked on a white front door and there was nobody in. For a start my son has a metal gate and grey concerete path, and there are a few houses nearby with wooden gates. Secondly, I rang from his landline number, not a mobile and even asked them to phone us on it. Proof we were actually there inside the building. But Capita refuse to listen and have accused us of wasting their time and totally dismissed my sons claim.

 

I phoned DWP crying, I was so upset, I broke down and my son had a meltdown, he is on the ASD spectrum. They told me they would try to get a reassessment booked for us. I emailed complaints at capita, and the following day, they still ignored the fact that they can make a mistake and knock the wrong door, and blamed us for wasting their time and to go through DWP.

We are still waiting for a decision from DWP.

 

I just don't know what else to do. Nobody seems to believe me even though we phoned from inside the building. I have been extremely upset over this as we have no control over it, and my son could lose his money over something we haven't done. We were there for the appointment from half 11 until half 1, (the appointment was for 12) and then when I went home, my son was still there. We had no tv on, no background noise, we were watching the door and path the whole time. Nobody believes me even though we phoned from his landline twice, and asked them to phone us which they didn't. I have been so anxious and upset over this, and I just don't know how to sort it out. Nobody knocked my sons door, and it's obvious they went to the wrong door. Thank you for listening.

[Mr.P]

[...] the assessor, walked through a little wooden gate, up a white path and knocked on a white front door and there was nobody in. For a start my son has a metal gate and grey concerete path

 

If the assessor has put this in writing that he walked through a wooden gate an up a white path, then a photograph of your son's gat & path would show beyond reasonable doubt that Capita visited the wrong property. Wait to see what evidence the assessor has before providing any descriptions or photographs of your own.

[Bazooka Boo]

Get straight onto your local MP and complain to them, these clowns need putting out of a job, for life!.

 

Once you have complained to your local MP, then refuse to accept Cr@pita's biased response, and demand that this be escalated until you are satisfied with the response.

 

There is nothing prompt or effective with these so don't expect an honest answer or a timely response to your complaint.

 

Keep everything in writing, and keep a diary of events, I'm in my fourth year of seeking financial recompense from the DWP for their lies and deceit, through the ombudsman.

[thebillies]

Thank you Mr P. I asked for proof of where they knocked, and they uploaded that description. I know for a fact it wasn't my sons door as we were there watching the path and the door, plus there are two front doors, one belongs to a neighbour and has a different path, and both flats share the same house number, except one is A and one is B. I explained that to deaf ears sadly also. I have been ignored, even when I begged while crying, as to proof of what door he knocked. I do have proof via the phone calls made at the time of the call and the number and what phone we used. I can also take a photograph, thank you, good idea. Although they won't listen to me to be able to prove it in the first place sadly. I have sent proof via phoning them as it is on record I rang twice. But even that is ignored when they dismissed us. I have sent an email as well as a few phone calls, and they repeat every single time that we wasted their time. It's frustrating to be ignored like this Thank you though, I shall be sending a photograph to the dwp if I have to fight it next week.

[thebillies]

Thank you Bazooka, I will try and find out who my local MP is, and get in contact with them.

[Bazooka Boo]

Thank you Bazooka, I will try and find out who my local MP is, and get in contact with them.

 

 

You can do it all online, https://www.writetothem.com/

[thebillies]

Thank you Bazooka. I had no idea it was that easy. I am grateful for your help.

[Bazooka Boo]

I have sent an email as well as a few phone calls, and they repeat every single time that we wasted their time. It's frustrating to be ignored like this Thank you though, I shall be sending a photograph to the dwp if I have to fight it next week.

 

 

That is unacceptable and warrants a very strongly worded complaint.

Ensure this is conveyed to your useless MP too, and demand they take action on your behalf against this corrupt department.

[renegadeimp]

can you post a copy of the replies up, with exact wording?

[thebillies]

I will be doing that, thank you for your help. It's disgusting really how they have treated this situation. I won't sit in the corner and be blamed for a mistake THEY made. I'm onto it now.

[thebillies]

I had no reply to my email, via writing, it was all done on the phone, so I have no proof as to what they said to me renegadeimp. I sent the email explaining it all, and they responded by phoning and again saying that we wasted their time, they just won't listen to anything I said about the appointment, just that they came and we were out, although that is false, and told us to go back to the DWP, which we did.

[brassnecked]

Make sure you have photographs of your entrance to destroy the Crapita apparatchik's baloney of they attended the correct address.

[thebillies]

thank you brassnecked. I will be taking some photos Even of where we waited to prove we can see the whole path and door

[renegadeimp]

I had no reply to my email, via writing, it was all done on the phone, so I have no proof as to what they said to me renegadeimp. I sent the email explaining it all, and they responded by phoning and again saying that we wasted their time, they just won't listen to anything I said about the appointment, just that they came and we were out, although that is false, and told us to go back to the DWP, which we did.

 

And thats where they catch you out. You either need to demand things in writing, or record the phone calls

[thebillies]

I demanded via email, and even asked for it to go to the manager, and they still reply via phone call, even though I specifically asked. They don't listen to anything. I shall write a letter and will ask for it to be replied via a letter at the same time, but they take it upon themselves to phone and never do actually write anything. I can try though and will copy it, like I have copied my email and present it to as high as I am able with the help of my MP perhaps. Thank you

[Nystagmite]

If you're going to write a letter, send a copy to the DWP.

 

Hope you get it all sorted.

[Ell-enn]

Anything you send to them, make sure it's by recorded delivery so they can't say they didn't get it. Keep the postal receipt safe and a few days after posting go to the royalmail website and track your letter so you can print off their signature receipt.

[Bazooka Boo]

And if they ring again, TELL them 'Everything in writing' then hang up.

[thebillies]

Thank you everybody. I shall

[Mr.P]

And if they ring again, TELL them 'Everything in writing' then hang up.

 

Perhaps adding: "You can write can't you ?"....

[Bazooka Boo]

Perhaps adding: "You can write can't you ?"....

 

That then means they have to think for themselves and stop reading the script...