CRS Lending Stream Not Communicating with CAB

[gami]

Hello, I have a problem,

I have some debts with Lending Stream,

I approached the CAB and informed lending stream of this and gave them a reference number so that they can communicate a payment plan.

 

 

This has been going on since April,

countless times my CAB officer has attempted to contact them to no avail,

they do not respond.

 

 

However I do get message still from CRS/Lending Stream about the debt,

the other day I got a text message from CRS stating they had not received the payment from the plan agreed with my debt authority, which is not true because nothing has been agreed.

My officer has contacted both parties yet again but to no avail.

 

I've tried calling both parties also to see why they aren't responding to CAB but all I got was the debt it still with the other party and both sides not being helpful.

 

 

Any advice on what to do or what may occur next?

[renegadeimp]

Simple. fire off a formal complaint in writing to the idiots. They have 8 weeks to sort it. Meanwhile, if you have a way to pay them, start paying what you can afford. Preferably by standing order so you maintain full control.

[fkofilee]

CRS are based in Haywards Heath and are troublesome at the best of times.

They are best safely ignored, as for Lending Stream, whats the outstanding balance on this one?

[gami]

I ended up in a silly situation where I was lending one to pay off the other no -ones fault but my own, but was wondering if there is a case for irresponsible lending there, I may look into it.

 

They probably total around £600-700 between them. I made a payments last month, but had to log in and do it to each one separately and can't find their bank details anywhere to make a payment from my bank account, I rang them and they refused to give me them.