Rcib- Right choice insurance

[steve1963]

Hi, Just had our first and most definitely last encounter with Rcib.

Here's the review I've left on TrustPilot for them.

 

'We found this shower via several comparison sites, regardless of site they were the cheapest quote

and the price quoted was consistent across the board.

 

We decided to go with them and selected the policy via Go compare,

we wanted to pay the premium on a monthly basis.

 

 

When we paid the deposit/ first payment a box appeared on the screen saying the payment couldn't go through

and to ring them, which we did.

 

 

While on the phone we checked our bank account and saw that the money had gone out,

when we got through the young lady started going through all the details again as if doing a new quote.

She then told us that the price would be more than quoted and tried to give us some spiel.

 

I questioned this practice and got put on to someone called Gary (a supervisor;) he refused to honour the price and his 'like it or lump it' attitude was appalling.

 

We now find ourselves trying to get our deposit back which we believe was taken fraudulently,

we have lodged complaints with trading standards and the insurance ombudsman.

 

They also have our bank details for the direct debit and wouldn't be at all surprised if they tried to take payment.

 

Cannot begin to imagine what the service would be like if you needed to claim!

 

We went with Bikesure for the policy and that was an altogether more pleasant experience"

 

 

What a dodgy bunch:mad2:

[BankFodder]

Oh well, as you been here since 2009, you obviously knew to record your calls while you're having this conversation with them and so you got all the evidence that you need to show what they were trying on. So I expect will be no problem, yes?

[steve1963]

'fraid not and really wish I'd done my research first. It's only 77 quid and if we never see it again I guess it's not the end of the world.

I'm really just putting this out there to help others from making the same mistake as Rcib seem well known for this type of practice. I've used comparison sites many times before for insurance but will be more careful in the future.

[unclebulgaria67]

RCIB have been doing this for years according many online forum reports. Quote one price online and then get customers on the phone to justify increasing the premium.

 

Really surprised that the FCA have not received enough complaints to start investigating them.

 

If you gave accurate info online and RCIB brokered the policy at the premium quoted, then they have to honour it. Suggest a compaint is made to both the FOS and FCA, if the MD of RCIB does not resolve providing appropriate compensation.

[steve1963]

While I was sitting there on the phone (on hold) I redid the search on go compare and the same price came up they then tried telling me Go compare wasn't a live search or accurate. Now I've had time to do some searching it appears that the internet is awash with stories of them doing to others exactly what they did to us, some people getting stung for hundreds of pounds.

[unclebulgaria67]

While I was sitting there on the phone (on hold) I redid the search on go compare and the same price came up they then tried telling me Go compare wasn't a live search or accurate. Now I've had time to do some searching it appears that the internet is awash with stories of them doing to others exactly what they did to us, some people getting stung for hundreds of pounds.

 

I don't think Go Compare would be happy with RCIB saying that the premiums quoted are not real. The whole purpose of comparison sites is for consumers to compare prices.

 

You could email Go Compare to warn them of this companies practices.

[dx100uk]

go demand the moneyback from your bank under the DD guarantee.

 

 

dx

[martin2006]

Deposit would have been paid via card dx but definately cancel the dd with the bank.

Could always chargeback!

[dx100uk]

do both !!

[martin2006]

My car insurance has been with RCIB for last 2 years and tbh ive not had a problem so far. Im due to renew this month and they are 2nd cheapest, cheapest being the dreaded Octagon!!

 

In addition to the above, if you are paying monthly then the premium will be financed out, possibly to "Close Brothers", thats who the dd will be set up with or an alternative finance house, not RCIB,

Edited June 14, 2016 by martin2006