Argos reporting misleading information to credit reference agencies

[Shelley181146]

In 2011 I opened an Argos card account and have never missed a payment or paid late.

 

With that in mind, last year due to personal circumstances I have defaulted on a financial arrangement with a different organisation.

 

Upon checking my credit file regularly I have seen that Argos are reporting that my account with them is showing;

The account status is currently under review due to a query.

 

Argos have been reporting this same status since May 2015 - long before anything else went into arrears.

 

Are they allowed to do this and if not, what course of action can I take against them?

 

I have tried calling them to ask the question but they were evasive and told me to write to them

[Shelley181146]

Can anyone throw any light on this please?

[renegadeimp]

You need to write to them, or escalate it to their CEO and ask them what is going on. Until you get the answer, theres not much you can do.... yet

[dx100uk]

is there a default registered?

 

 

dx

[Shelley181146]

Default is with a different organisation, nothing to do with Argos.

 

I think I know what your thinking but Argos cannot and should not be reporting like this because it looks as if there is a query with the handling of my account with ARGOS, when there isn't.

[unclebulgaria67]

Default is with a different organisation, nothing to do with Argos.

 

I think I know what your thinking but Argos cannot and should not be reporting like this because it looks as if there is a query with the handling of my account with ARGOS, when there isn't.

 

In your Argos account terms snd conditions there should be an address that deals with complaints. You need to write to the Head of compliance and Data Protection asking for their explanation. You can escalate your complaint to the ICO regarding any Data Protection issues with wrong reports being made on your credit record and also to the FOS, if Argos false reporting has caused any financial loss.

[Shelley181146]

These bloomin financial organisations who beg you to have these things yet are too quick to mess up your credit worthiness and now I have to spend my valuable time to sort it out - be glad when I have paid it off.....ARGH!!!

 

Thank you for your guidance

[unclebulgaria67]

These bloomin financial organisations who beg you to have these things yet are too quick to mess up your credit worthiness and now I have to spend my valuable time to sort it out - be glad when I have paid it off.....ARGH!!!

 

Thank you for your guidance

 

Who said borrowing money was supposed to fun and pain free !

 

If they have made a mistake you can request compensation for your costs in resolving this. They deliberately make the complaints process an admin task, so only the committed continue to pursue.