Clarks patent school shoes - ** Successful Outcome **

[graham77]

We purchased a pair of Girls Black Patent shoes for our granddaughter on October 30th 2015.

 

 

She has worn them for only 3 months and the Patent has partly peeled off on the left shoe only.

 

 

Clarks refused outright to do anything about it citing that as they were 4 months old it was fair ware and tear.

 

 

The shoes have virtually no wear on the soles and have been looked after well.

 

 

They have been only lightly used.

 

 

What rights do we have and how can we proceed further with this issue.

 

Many thanks in anticipation

[ericsbrother]

Awkward as you will have to prove it is not fair wear and tear. You could try contacting SATRA and see if they have any test data that helps decide whether this is a known problem or an anomaly

[unclebulgaria67]

Why the left shoe only ? Is she dragging her left foot slightly when walking ? People do walk slightly differently and you do get wear on certain parts.

 

If she is wearing the shoes everyday for 4 months, then they might start to show some wear & tear.

[graham77]

Thank you ericsbrother & unclebulgaria for your replies.

No she is not dragging her foot as the patent has peeled off the top of the shoe

not anywhere that could rub off.

 

 

She's only worn them for around 2 months as she had them for christmas.

 

I've never heard of SATRA but have googled it and will now check this out

but on a better note i have had some success from the consumer Which?

 

 

They have given me complaint tool which was generated when i gave them all the details

and the letter spells out the Consumer Rights Act 2015 which i've sent off to Clarks this afternoon.

 

 

I will update further when i get a reply from Clarks.

 

PS. It is now the responsibility of Clarks ( Since 2015) to prove that their product is not faulty and not the other way around.

 

Thanks again

 

Graham

[ericsbrother]

SATRA stands for the Shoe and Allied Trades Research Association. They do a lot more than test shoes these days but may well have data that could help you.

[graham77]

Thanks again ericsbrother. Yes i checked it out and tried to pose the question

but it stated i needed to be a member.

 

 

After trying to join as a member it further stated that to be a member one had to be a company or organisation.

 

I am still awaiting a reply from the email i sent Clarks Customer Services

 

 

although i have received an acknowledgement of my complaint and a promise of a response within 48 hours.

[graham77]

A great result. email from Clarks Customer Services which i printed off and took to Clarks shop. Shoes replaced after a little fuss and checking with head office that email was indeed genuine.

 

thanks

[citizenB]

This is a result indeed - I will update your thread title