Dial Direct £25 fees

[lizzy555]

hi all

 

 

furious with dial direct, missed a car insurance payment of £30 on 19th, they charged me £25 late fee on Monday, So went online to pay DD for car with other card, now my bank tells me that the payment that pending actually includes another £25, I have a email to confirm this....But the girl in call centre insists that it hasn't be charged twice....

I want now to request refund of all fees applied, is there a template letter I can use

 

 

so angry

[dx100uk]

They are a penalty and under FCA guidelines

Yes go reclaim them

I got mine back by a simple phone call

[lizzy555]

just a thought, but because under "self service" site, when I was paying the £30 pound late DD, it did not at anytime inform me that the actually amount would be more that would come out of my bank account, Has Dial direct "breeched" any act, not probably informing customer of the accurate amount???

[unclebulgaria67]

Some insurance companies have outsourced their accounts works to another company and the insurers customer services don't always have the correct details. This might be why you were charged the amount and it is showing again on the DD arrangement. Right hand not knowing what the left hand is doing.

 

Check the terms of the monthly payment arrangement shown in the documents sent to you. They won't refund the £25 or part of it, if it is shown in the terms, even if you claim it is a penalty. If you complained they would just say the £25 is to cover their costs.

 

If they change the DD amount without notification, it is breach of your DD rights and probably breaks rules contained in the FCA handbook. I.e providing accurate information to customers and maintaining accurate accounting information.

[dx100uk]

if you were not written too informing you that the DD would be greater than your already notifed std monthly payment amount

that you got a schedule of when you applied

then they have broken the DD guarantee

 

 

inform your bank

 

 

dx