Recorded delivery..

[Consumer dude]

While I was out yesterday, the post was delivered and on arriving back I noticed that one of the letters was a recorded delivery requiring a signature and was not sealed. What should I do and what is likely to be the result..

[obiter dictum]

Letter that are not sealed are very common due to automatic mailing machines, cheap glue on the envelope all plays its part

 

If it required a signature best take it up with the delivery office

 

They will do squat anyway

 

Best make a complaint through customer services who will generate a CLIO report where a response is needed by the delivery office manager

[citizenB]

Check the RD reference on the Royal Mail track n trace website, CD. See if it has been signed for. I sent something to a friend about 18 months ago and there was apparently an arrangement whereby the postman signed for the packages and left them in a "safe spot". Sadly someone had discovered the safe spot and the item was missing/stolen.

 

Does there appear to be anything missing from your item ?

[obiter dictum]

If a postman gets caught signing for a recorded post other than an official arrangement then that will be a disciplinary

[Consumer dude]

Check the RD reference on the Royal Mail track n trace website, CD. See if it has been signed for. I sent something to a friend about 18 months ago and there was apparently an arrangement whereby the postman signed for the packages and left them in a "safe spot". Sadly someone had discovered the safe spot and the item was missing/stolen.

 

Does there appear to be anything missing from your item ?

 

No, not that I'm aware of but standards have gone haven't they ?

[obiter dictum]

Postal staff now have to get rid of all recorded mail at first time delivery. If they bring any back they are subjectd to the inquisition.

 

You might well find a card through your door that your item has been left with a neighbour fifty yards along the street

[ericsbrother]

new rules brought in when RM privatised basically screws the customer as Rd can be signed for and left elsewhere without your permission. This is obvioulsy open up to misuse.

[Consumer dude]

On line track and trace states that 'we have your item' which is actually untrue..

[Consumer dude]

new rules brought in when RM privatised basically screws the customer as Rd can be signed for and left elsewhere without your permission. This is obvioulsy open up to misuse.

 

What are these rules and by whose authority are they made ?

[Consumer dude]

Postal staff now have to get rid of all recorded mail at first time delivery. If they bring any back they are subjectd to the inquisition.

 

You might well find a card through your door that your item has been left with a neighbour fifty yards along the street

 

Which is outrageous. It's like giving your data to a stranger..

[obiter dictum]

These are normal operating terms and conditions

 

Royal Mail has to maintain a 95% first time delivery rate to bid for Amazon contracts

 

It also has Offcom climbing all over it as they class Royal Mail as inefficient

[Consumer dude]

What are amazon contracts ?

[Consumer dude]

What do offcom do about these issues..

[obiter dictum]

Amazon now have their own courier company called Yodel,

Any excess is handled from private couriers from back of cars

 

Amazon want all their items recorded as delivered at point of delivery through a PDA guaranteed by the prefered postage. That can be guaranteed by 1pm, next day etc

 

Only another courier company can guarantee that 95% sucess rate to Amazon, that is DPD

 

Royal Mail makes its profits mainly with christmas post and AMAZON is lucrative to Royal Mail

 

The only way Royal Mail can show Amazon it holds a 95% first time delivery rate is in Its own PDA quality of service data. Royal Mail cannot guarantee that especially with managers doing deliveries at 8pm in the evenings so they do not fail the universal service obligation.

 

Put simply Royal Mail is understaffed to do he job at he moment and is operating on a shoe string to satisfy the share holders

 

Delivery to neighbour by default with Royal Mail on all packets and signed for is simply not achievable at the moment, so they cut corners with those deliveries

Edited October 21, 2015 by obiter dictum

[SabreSheep]

Amazon now have their own courier company called Yodel,

Any excess is handled from private couriers from back of cars

 

Amazon want all their items recorded as delivered at point of delivery through a PDA guaranteed by the prefered postage. That can be guaranteed by 1pm, next day etc

 

Only another courier company can guarantee that 95% sucess rate to Amazon, that is DPD

 

Royal Mail makes its profits mainly with christmas post and AMAZON is lucrative to Royal Mail

 

The only way Royal Mail can show Amazon it holds a 95% first time delivery rate is in Its own PDA quality of service data. Royal Mail cannot guarantee that especially with managers doing deliveries at 8pm in the evenings so they do not fail the universal service obligation.

 

Put simply Royal Mail is understaffed to do he job at he moment and is operating on a shoe string to satisfy the share holders

 

Delivery to neighbour by default with Royal Mail on all packets and signed for is simply not achievable at the moment, so they cut corners with those deliveries

 

Not entirely true.

 

Amazon have a stake (Small) in Yodel but do not own it

[obiter dictum]

I think you will find that Amazon now have the controling interest in Yodel

 

Yodel was owned by the Barclay Brothers (Barclays Bank)

 

Amazon bought the rights to use the Yodel name for xyz number of years from the Barclay Brothers and do with the company as they please. If memory serves me right it was for 210 million.

 

Yodel had been voted as the worst courier company in the UK prior to the sale

 

They have done exactly the same as with Virgin media. Branson no longer has a controlling interest but receives royalties etc for the virgin brand name

Edited October 21, 2015 by obiter dictum

[citizenB]

On line track and trace states that 'we have your item' which is actually untrue..

 

I think perhaps you need to make a complaint to RM.

[SabreSheep]

Can you source that?

 

Not seeing any evidence to back that claim up

[obiter dictum]

Can you source that?

 

Not seeing any evidence to back that claim up

 

It was debated at the Parliamentary Select Committee with Vince Cable and Offcom when debating unfair competition with rival carriers and Down Stream access mail. Particularly these self employed couriers being paid ony 40-50 pence per delivery

Edited October 21, 2015 by obiter dictum

[Dookist]

Letter that are not sealed are very common due to automatic mailing machines, cheap glue on the envelope all plays its part

 

If it required a signature best take it up with the delivery office

 

They will do squat anyway

 

Best make a complaint through customer services who will generate a CLIO report where a response is needed by the delivery office manager

 

This is becoming quite a regular thing… I have had letters poked through the box without them bothering to get a signature… I've also posted recorded delivery legal documents which haven't been signed for… this has happened several times and despite me making complaints, the Royal mail is not bothered one bit..you give up in the end. Which suits them just fine.

[Dookist]

Yodel are hopeless. I used to courier for DHL, then they were taken over by Yodel (at our local depot, anyway). The problem is mainly what they pay the drivers, especially those who work independently. I was paid 70p per drop using my own car, fuel, etc. We had to make 3 attempts at delivery and were only paid once the item was delivered… I would sometimes make three attempts and not get paid a penny when the customer was out each time. I ended up out of pocket. Herpes are the same… I've known them to chuck stuff over the fence when the customer is out. Terrible.

[obiter dictum]

Royal Mail are not bothered with customer service

 

They are obsessed with quality of service reports and will bend every rule in the book.

 

Tracked items as an example have to be scanned by 1pm each day at the door. The office manager know that is not going to happen as most postmen now do not even get out until 10 am.

 

They are all scanned at the delivery office as "inaccessible" on the PDA before they even leave the delivery office. That way they are not recorded as a failure on the quality of service stats

[Old Cogger]

most Recorded Delivery proof items usually due to P.O. Box numbers used

[obiter dictum]

With PO Box numbers any recorded post are each individually scanned into the PDA and signed for by one person for the bulk posting at point of delivery

[Consumer dude]

Can't get the second page up..