BIG help needed with Payplan and Them Keeping my PPI

[SmartDaz9682]

Hi guys. Ok so I'm going to try my best to explain it all date by date below. I had some debt issues awhile ago and was put on an IVA with Payplan.

 

November 2008, I started the IVA with PayPlan

 

November 2013, I completed the IVA and was given the completion certificate which I have here with me

 

10th September 2015, I was informed by AI scheme limited (by letter) that I may have a PPI claim

 

21st September 2015, I received letter from Barclaycard saying my claim was sucessful and that they has sent a cheque for £3601.61 to Payplan

 

25th September, I called Barclaycard requesting the cheque be stopped as I haven't had any dealings with Payplan since my completion in November 2013 but was told that I had to contact Payplan.

 

25th September, I called Payplan but was told they are allowed to keep the money and I am only entitled to the intrest (8%).

 

After explaining that the completion certificate says that they are only entitled to any 'pending PPI claims post closure) I was told that I am still only entitle to the 8%.

The lady on the phone said "Oh we are allowed to keep it for up to 6 years after the start of your IVA" ..... However it's now been over 7 years. Her supervisor still said "You can have 8%"

 

I did try to log on to the PayPlan site to look at any old documents but as the IVA ended in 2013 it won't let me in.

 

Do I have a legal standing on this? I had no idea any PPI was due to be until a couple of weeks ago when AI scheme said I might have. It's been way over the 6 years since I started my IVA and I have the completion certificate to prove I finished up in Nov 2013. Any help you guys could give me would be very much appreciated.

 

I heard about Green VS Wright in March 2015 that may be of help? Thanks.

[dx100uk]

a good plain English explanation is here:

 

 

http://debtcamel.co.uk/ppi-claims-after-iva/

 

 

dx

[SmartDaz9682]

thanks I'll take a look