Indesit Fridge Freezer - John Lewis

[dfr200764]

Back in February we bought a fridge freezer from our local John Lewis store. We noticed around June that there was an excessive build up of ice on the back of the fridge. We called out the engineer and he said it was normal. He also showed me where the ice goes when it melted. We then noticed in July that the ice was melting and the water was landing/dripping onto food on the shelves beneath it. I sent another email to JL and they arranged for the engineer to return - his response was that because of all the fridge magnets on the front of the fridge door had caused the door to become misaligned, due to the weight of all the magnets, preventing the door from sealing properly! I did have to laugh ! What a pathetic excuse. Ironically, it was the same engineer who came before and hadnt said anything about the magnets then ! Hmmm !

 

I have now told the store that I am now exercising my rights under the sales of Goods act 1979 to either repair or replace the defective fridge freezer. However, should this fail would I have any redress from the bank as I used my debit card to pay ?

 

How long do you have before you are no longer entitled to claim ?

 

 

thanks

 

 

Dean

[fkofilee]

Stop... I have a better idea...

Lets raise this up a level.

 

andy_street@johnlewis.co.uk - MD of JL/WR Partnership

 

Drop an email to them, lets see what happens. JL/WR are awesome at resolving things like this.