Faulty GHD's

[amyjhill]

HI,

 

I am wondering if you could offer any advice regarding my faulthy GHD's that are about 2 1/2 years old

 

 

Whilst using them the GHD’s overheated, made a fizzing sound and burnt my hair.

 

 

Obviously, there is a safety issue with them overheating and burning my hair.

 

 

It took a good chuck of hair that ended up stuck to the plates.

 

 

In terms of what can be done with regards getting in touch wtih GHD,

what hints / tips do you have?

 

 

I have seen a fair few reports on the internet about the ghd's overheating.

[Andyorch]

Just for posters who don't understand.... GHDs are hair straighteners...correct amy ?

 

Regards

 

Andy

[amyjhill]

Oh yes, sorry I should have been a bit clearer

[MaxxPower]

Did you buy them direct from GHD? Or from a retailer such as Argos/Currys etc?

Your action will be against the retailer, not the manufacturer, unless they're one and the same.

[amyjhill]

Thanks, I bought them from Amazon, so ill get in touch with them today

[silverfox1961]

Hi

Not sure if you are aware but in the recent past (and probably still ongoing) there have been fake GHD hair straighteners. If you bought them from a marketplace seller, Amazon will direct you to them.

[IdaInFife]

GHD themselves are normally quite good company to deal with

 

Get in touch with your supplier first and see what they say then get in touch with GHD themselves

[theronstar]

GHD themselves are normally quite good company to deal with

 

Get in touch with your supplier first and see what they say then get in touch with GHD themselves

 

I would agree with you. When I return something to the manufacturer I usually can find out what exactly went wrong. With the retailer they usually just refund or replace the item and that is the end of it.