Marks & Spencer disappointment!

[Surfer01]

About 2 - 3 weeks ago I purchased some shorts from Marks and Spencer at £19.99 each. I then paid £10.50 each to have them altered as the legs were too long. No issue with the one pair, but the other pair which I wore for two days came apart in the crotch by the bottom of the zip after the first wash. Not only did it split sideways but also lengthways.

As I had paid to have them altered I wanted a repair, but M& S refused outright to repair stating that I could get a refund or a replacement leaving me £10.50 out of pocket. Unfortunately I cannot stitch them up as it is split badly and I have arthritis in my hands etc. The wife cannot either as she as osteoarthritis in her hands and wrists. This would entail us taking the shorts to another tailor incurring another cost to put right the faulty goods so either way we would lose financially.

I had no alternatively except to accept a refund however it is the last time we will shop in M & S. Is there anything else we could have done?

[unclebulgaria67]

Write to M&S head office saying you are unhappy with the customer service offered in regard to a failed garment alteration.

 

You may be sent vouchers following such a complaint. This is standard for people who take the time to complain.

[Surfer01]

Write to M&S head office saying you are unhappy with the customer service offered in regard to a failed garment alteration.

 

You may be sent vouchers following such a complaint. This is standard for people who take the time to complain.

 

Do you have a name of a director and address as don't really want to write to a customer services department as you normally get the standard we will try and improve our services letter?

[unclebulgaria67]

Do you have a name of a director and address as don't really want to write to a customer services department as you normally get the standard we will try and improve our services letter?

 

No, i am sure you will find it if you search.

 

I am using a mini tablet device which makes it difficult to copy searched info across.

[Conniff]

marc.bolland@marks-and-spencer.com