SSE and Stopped Elec Meter

[yesilgozlerim]

Im currently with SSE, been with them a long time now.

 

Im on standard meter, NOT prepayment.

 

Ive just gone to enter my meter readings for my next bill, and ive noticed the elelectric meter has stopped.

 

 

The figures have not moved since I entered them in last time,

 

 

my last bill issued 18th June for period of 20th Feb - 20th May 2015

 

 

( don't know why it was issued so long after )

 

So I got in touch with SSE via twitter. They responded really quickly.

 

The guy who dealt with my query, explained to me that meters that stop,

happen all the time and booked me in for a new meter 22nd September..

 

 

.He then went on to explain that what happens is,

I get a new meter,

they close the old account and start a fresh with the new one..

....and because I immediately contacted them when I realised there was an issue with the meter,

there wont be any charges backdated.

 

To me, this doesn't sound right.

 

 

I still have a supply coming through, and im happy to pay for what ive used.

...so it means that from 20th May - 22nd September I will be getting free electric....

 

id at least thought id need to pay for 20th May until reporting the fault today (11th august)

but hes adamant theres not gonna be any charges.

I don't understand it all.

 

I need help

[dx100uk]

they will use an avg reading from your new meter.

 

 

dx

[yesilgozlerim]

how can they use an average from a new meter I will have never used? and why tell me its free? lol

[dx100uk]

prob free of the usual charge to change a meter

 

 

they'll wait a good few months to get data first mind.

 

 

I'd be putting some money side or pay a regular fixed amount to them regardless

to cover the impending 'debt'

 

 

dx