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Bank reclaim charges and refused their offer


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I decided after many years being with my Bank to re-claim all my bank charges over a period of years!! today i received a call from my bank in regards with what i was asking for, the lady on the phone sounded quite vague and then by saying that they could only refund me partially my charges for 6 months???

 

So then i refused it and i told her to put it in writing what she had offered me,i told her i disagreed with her offer and i will be taking this further.

 

Can anyone advise what i need to do now? thanks

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Give them a couple of days to see if they do write to you. If not, then you need to escalate your complaint to the Financial Ombudsman by downloading a complaint from from their website.

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