Agent refused payment and won't give payment book over

[Rymitch]

Ok my daughter in-law tried to make a payment to her door stop loan agent(provident) she has missed her for a couple of weeks told her to try to give her something even if its only a couple of pound a week till they can get back on track. She only had £3 she could give her today(She had received a letter from provident say she could make a token payment of a pound per week just now)

agent refused said it would have to be £5 or nothing this agent has also been holding on to the payment book and has refused to had it over unless she can get a guarantee of £5 min a week.

 

Now as far as I'm aware she can't hold on to the payment book or refuse a payment.

[SabreSheep]

Hi welcome to CAG

 

Hopefully someone will see this today.

 

Why not write a letter, send it recorded delivery telling them they will be recieving £1 a week.

Request bank details on how to pay it electronically.

 

Let us know what they say

[citizenB]

It is my understanding that the borrower has the payment book, not the agent - The agent should have a record/log book which has all the payments received.

 

As advised by Sabre - write a letter to the Registered/head office and tell them that you want the payment book returned to you and also that you will be reducing your payments until such times as the financial hiccup has disappeared.

[Rymitch]

Thanks for replying I thought that have told her to do what yous have said and to tell them not to send that agent back to their house.

thanks again for the help.