Additional Voluntary Contribution Error - Where Do I Stand?

[TurkeyBoy]

Hello all.

 

I hope I'm in the right place.

 

My pension fund has taken a LARGE (£1000+) amount out of my recent payslip.

 

I did not request this additional deduction, but they are arguing that I applied for it online by logging in through my workplace portal.

 

Again I have no knowledge of this, so I immediately changed my login details.

 

However, they are refusing to return the money as they feel they have done nothing wrong.

 

I cannot afford to lose this money.

 

Please tell me where I stand in terms of getting it back?

 

Thank you.

 

[citizenB]

Ask them to provide proof of the request and transaction. If they wont do this voluntarily, I think it might be worth a Subject Access Request to the Pension Fund to obtain this information.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**

[spacecadet5767]

.........

[ericsbrother]

do you have an AVC set up and if so what sort is it? You will need to have signed paperwork to set it up but may not need to sign off every payment if occasional payments are allowed.