Very in appropriate customer service

[Amreen Khsn]

One of the worst ever way of handling a customer on social media ...

 

Kudos to barclay. See the attachment for their rude and in appropriate reply

[griffzilla]

I'm not seeing how this is inappropriate...

 

You initialised the conversation on social media - a public site, but are unwilling to tell Barclays the issue to let them resolve in the same public area?

 

They aren't the rude party in all this, in my opinion.

[slick132]

Hi Amreen and welcome to CAG

 

I really don't see how the bank's FB reply is so inappropriate.

 

You made comments on FB about problems with mobile App inconsistency and the bank asked you for more info.

 

You said you'd rather discuss it privately and not discuss detail on FB, and the bank say they can't call you back about it.

 

Presumably, to discuss it further, you need to call Cust'r Svs if you're unwilling to give further info about the problems.

 

It would be more helpful if the FB Barclays Rep could arrange for phone discussion but it's you that's declined to discuss the issue further on FB.

 

Let us know if they manage to help you or sort the problems, or if they don't.

 

[think about it]

Sorry, nothing inappropriate here.

 

As the others have said you chose not to continue with the conversation on the channel you initiated it on and it's not like they're in any way rude.