Kwik fit nightmare wheel fell off!! **Resolved**

[Nyman]

Hello I am after some advice, 8 weeks ago my car failed the mot, it failed on

three reasons

1) nft tread depth

2) parking brake efficiency

3)brakes imbalanced across axle

I took it to Kwik fit, they had problems removing brake drums, the brakes shoes were shot to pieces they replaced shoes and it passed the mot. It was making grinding noise and I went back to Kwik fit, they told me the brakes shoes were bedding in, I went back 3 times in all over a month, a few days ago the nsr wheel come off! The wheel bearing had failed,

The garage that has repaired it found

1) the brake union loose at wheel cylinder and was leaking.

2) nsr brake spring retainer incorrectly fitted

3) osr hub nut not staked

4) nsr brake adjuster lever arm missing

5) nsr wheel bearing outer race broken

The manager had quoted one price but told me if I pay cash it would be £100 less, I paid cash, the only evidence I have that i took it to Kwik fit is receipt for tyres( which was billed separately), and a detailed brake test result. (They took it to another branch to test brakes)

I am lucky to be alive I had been on the motorway 2 minutes earlier.

Who is the person at Kwik fit to contact?

What is my best course of action, have they been negligent?

 

Thanks in advance for any advice (apart from advice on how much of an igit I was to take it there in the first place)

[rebel11]

Hi Nyman

 

Welcome to CAG

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Sent it to:-

 

Guy Wheeler

Customer Service Director

Kwik Fit

Guy.Wheeler@kwik-fit.co

 

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The Goods and Services Act 1982 applies:-

 

http://www.which.co.uk/consumer-rights/regulation/supply-of-goods-and-services-act-1982

 

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Report it to Trading Standards for them to investigate, you have to go through CAB, :-

 

http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/protection_trading_standards_e/reporting_a_problem_to_trading_standards.htm

 

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Also :- https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency

[SabreSheep]

I wonder how long they keep their cctv for and if it covers any areas the cars and you were in. If they did you could subject them to a sar request

[king12345]

Omg!

I've heard they do unnecessary work, but to put people 's life at danger is appalling.

You need to report this garage to trading standards as a matter of urgency.

Many other customers could be driving a dangerous car "fixed" by these cowboys.

[Westmead Fan]

when did they do the mot?

[Nyman]

The council did mot not Kwik fit

[Conniff]

How did this turn out ??

[Nyman]

Update I have got all my costs recovered which is what I asked for.

Trading standards have told they will investigate it.

Kwik fit told me they blame faulty parts from their supplier.....

If I hear anything from trading standards I will post here. Many thanks for your advice on here I am so grateful.

[Conniff]

Well done. I bet TS have a million complaints about KF but up until now have done absolutely nothing about them - I wonder why ?

[rebel11]

Well Done Nyman, please do update.