moving from TalkTalk to plusnet issues - TT barring move?

[cozza76]

Hi

 

In October 2013 I started a 12-month contract with Talk Talk (Simply Broadband).

 

In October 2014 I moved in another property.

 

 

At the beginning of November I started a contract with PlusNet at the new address.

 

 

On 11th November I have written to TAlk TAlk a letter of cancellation.

 

Now, PlusNet claims there is a TAG on my line preventing them from placing my order.

 

 

So, I have no connection.

 

At the same time, Talk Talk is asking me to pay even December for the old contract,

claiming they can not disconnect me too early.

 

Conclusion: in December I should pay 2 bills having no service,

neither from Talk Talk nor from PlusNet.

 

What can I do?

[dx100uk]

if TT have rolled the contract you need to pull them up on that

though they prob wrote to your old address asking if you want too?

 

 

then just did it by default?

check their T&C's

 

 

all you need is them to release the line

but plusnet like say BT should auto do that as part of signing up

unless you owe TT money?

 

 

but yes, you should not have to pay if you've no service from / to anyone yet.

 

 

dx

[queensclose]

you sure it was a one year contract