currys knowhow product support agreement and food loss claim

[newbienewbie]

hello,

 

i brought a fridge freezer from currys and

i took out a warranty , unfortunately it stopped working however a replacement was sent be it 4 weeks after.

 

I was told i could claim for food spoilt however currys say consequential loss is not covered in the agreement,

is this true as i cant see anything in the agreement and the only reason why i am claiming is because currys member of staff informed me

and others have recieved it.

 

 

thanks

Edited December 8, 2014 by Conniff
tidied

[BankFodder]

Spoilt food is not consequential loss. It is a direct and foreseeable loss and you should claim it and be prepared to cause trouble for Curry's if they balk.

 

Curry's are a huge firm with a small-minded cheapskate attitude if this is the way they do things

[joka007]

currys policy is 15 quid per cubic foot on freezer only

anything is better than nothing but there is nothing on paper or black and white to sy they hav to do it.