2nd letter sent, still no statements - what next?!

[amandaletch]

Hi,

I sent the Data Protection Letter in September requesting statements and eclosing fee, which they quickly cashed. nothing since. I called them and they said the statements would be sent out ASAP. nothing. I then sent a non-compliance, and STILL nothing one week later.

Now they're just taking the p***

 

what's the next step? I'm reading through FAQ's etc, but wondered what your experiences were, if you had the same non-compliance?

 

thanks,

Amanda

[nathal]

give them seven days, with letter

 

go to court to enforce

[cassidy01]

its probably just a delaying tactic, did you call the data protection consultants on 01422332991? if not give them a try.

[nathal]

if you have most of your statements then you cansend in an estimated claimaccording to the statements you have

[amandaletch]

top tip re consultants, will give them a bash.

I dont have any statements as I stopped using the account a year ago, and I moved so many times I just got rid as it was clutter at time.

am going to send a prelim letter requesting £4999 (advised of this) stating claiming this amount as non-compliance on their part. apparently that should jolt them into action.

[millymollymoo]

Hi amandaletch. Is the £4999 a estimated figure or is it to get them to send the statements. I am asking as I may have to go down this route as I have had no statements from my CC company and they only have until the 12th.

[amandaletch]

hi,

its not an estimate, its the maximum amount allowed to be claimed in the small claims court. so, if you claim this amount you can reduce it to whatever they owe (once they send the statements), but I think it would be more difficult to increase.

It's basically a tactic to make them send the statements. I've also complained to the information commissioner in that they are in breach of the data protection act. the IC ae investigating this. however, I did send 2 letters on non-compliance (just because I'm nice) before doing this. they still ignored me though, hopefully one route wll jolt them into action!

 

Amanda

[millymollymoo]

Hi Amanda,

 

I think I will try this route if they do not send my statements. I think you are right as this will put the onus on them to prove otherwise and furnish you with the proof i.e your statements and you have followed the correct proceduress.

Their fault for not replying.

Good luck:)