HSBC cash point didn't cough up - help

[Sirous]

Hi there,

 

On 13 November at 6:14 pm I tried to withdraw £200 from HSBC cash point in Richmond.

 

 

2 attempts failed and each time I received error message.

 

 

The only difference was in second attempt the lid opened but nothing came out apart from fresh air.

 

 

Next day I went to the branch and explained what happened.

 

 

One of the staff told me, don't worry, you will get your money back as it happened before.

I explained what happened and they told me in 2 weeks time I should get my money back.

Now after more than 2 weeks, nothing happened and

 

 

on Saturday when I went to the branch again and asked for a manager,

one of the staff told me he is busy now but I will ask him to give you a call.

Then, nothing happened, he didn't bother to call me.

 

 

my question is what should I do now?

 

 

And how can I take a legal action and where should I go?

 

Many thanks,

Sirous

[dx100uk]

did they get you to fill a form out.##dx#

[Sirous]

I went to the branch after that twice (next day and the day after that) and one of the staff logged all information and she told me in 2 weeks time you should hear from bank and they will contact you. Not sure if that's what you meant but this is the only thing they did so far.

[dx100uk]

they should have resolved this by now

 

 

pers I'd short circuit the uncaring local

 

 

bung in a complaint via email to the CEO

 

 

dx

[Sirous]

Tomorrow morning I'm going to fill in a complaint form but based on what happened so far I'm not very optimistic. What should be the next step? If for any reason they refuse to return the money, where should I go? Is there any company like ofcom (for telephone and internet providers) or ofgem I can go and complaint?

[dx100uk]

yes the fca

 

 

but

email the ceo first thing

 

 

dx

[Sirous]

Thanks, that's exactly what I needed to know.

[Mr.P]

It might be possible that the cash machine had been compromised: http://www.bbc.co.uk/news/uk-england-london-20479697

 

If a cash machine fails to spit out funds at the first attempt, it could be an indication that it has been tampered with. So rather than trying to make a second withdrawal, it would be advisable to telephone the number printed on the back of most cards immediately.