kwikfit cross threaded Audi wheel splines? - cost me +£500 - nightmare

[olly1967]

Where do I begin

 

 

On Sunday I realised i had a slow puncture

 

 

as i was passing Kwikfit Rochdale I called In To get The puncture Repaired ,

 

 

The man in the Garage said It would be about an hour and said he would ring me when the Job was completed

 

 

about half an hour later he rang me and said i needed 2 tyres on my passenger side was nearly illegal

and the other only had a few thousand miles left on it

 

 

now my car was only just serviced at a reliable garage last month

i thought it was odd they hadnt mentioned it

i gave him his due and told him to proceed with the tyre he could repair one

and fit a new one as he only had one in stock

i asked him to put my spare on out of the boot as well ,

 

 

when i went to collect car it was still on the Ramp with wheel still off

he said that the Wheelnuts had been cross threaded and that they would need to be replaced

as well as the Wheel hub and as it was sunday i would have to wait till monday morning for a price

 

 

Well for Starters If my Garage had done the Damage with an airgun on the wheels

they wouldnt be able to get the wheelnuts in the Holes either

i had no choice but to leave car on ramp and come home in taxi .

 

 

This morning at 8.40am prompt he rang with a price of £349.07P and i quote he said for everything ,

 

 

i gave him the go ahead only to be rung roughly an hour later to be told £419.37p as Audi

dont contain Bolts They used splines whatever they are ???

and he would have to take more parts off the car etc etc

i again gave him the go ahead to carry on

 

 

only to be rung a third time about an hour later with you guessed it another new quote of £547.37p

by now i was getting quite annoyed

 

 

his customer service skills needed a lot to be desired

he said he didnt know it had had a new tyre on (Thats what i took it in for in the First place )

he blamed the workman from Sunday for not letting him know .

 

I have no proof that the Damage to my wheel was done by Kwikfit

but when i got home i looked on the Net and googled Kwikfit rip off

and found loads of complaints off other customers

 

 

i immediately filled in a complaints form on kwik fits website and I await their reply

 

 

i shall certainly not be going to Kwikfit any time soon and

 

 

am damned annoyed i didnt know about their bad reputation

before i went people need Warning about this rip off company

 

 

Sadly i found out too late

[rebel11]

Hi olly1967

 

Welcome to CAG

 

Let us know what they say.

 

The Goods and Services Act 1982 applies here.

 

http://www.which.co.uk/consumer-rights/regulation/supply-of-goods-and-services-act-1982

 

http://www.adviceguide.org.uk/wales/consumer_w/consumer_common_problems_with_service_providers_e/consumer_poor_quality_service_e/supply_of_goods_and_services_act_-_services.htm

[JoeyJoeC]

Your mistake here was going to kwik fit. They are slowly going out of business and will do anything to try and keep running for another couple of

[Conniff]

Truly another Kwikfit Rip-off.

 

 

First of the odds on winning the lottery are more in your favour than cross threading all the wheelnuts, one, but not all.

Secondly, it would not require a new hub as the studs are pressfit splined so knock out one and knock in a new one.

 

 

You need to go all out here and reclaim the cost of the hub. Do your research first, go into the Audi parts store and see if the hub comes with studs already fitted, (very unlikely), how much the hub is and also how much the studs are.

[Mr.P]

First of the odds on winning the lottery are more in your favour than cross threading all the wheelnuts, one, but not all.

Secondly, it would not require a new hub as the studs are pressfit splined so knock out one and knock in a new one.

 

Some cars use wheel bolts, so if the thread is stripped in the hub, repair costs are higher. One question remains though: How the hell does one manage to cross-thread a wheel nut/bolt ?

Answer: Only through extreme incompetence !

[Conniff]

Some cars use wheel bolts, so if the thread is stripped in the hub, repair costs are higher. One question remains though: How the hell does one manage to cross-thread a wheel nut/bolt ?

Answer: Only through extreme incompetence !

 

 

I know some do, but as said above:

 

 

Audi dont contain Bolts They used splines whatever they are ???

 

 

I agree with the imcompetence, an airgun should be set below any wheelnut torque and a torque wrench used to complete the torque setting.