Section 75 claim - Acceptable timeframe

[*MSB*]

Can anyone tell me what is an acceptable time-frame to have a section 75 claim dealt with by the credit card company. I have lodged a claim against my credit card company for some repairs that I needed to have done to a car i bought and paid the £100 deposit for using my credit card.

 

 

The credit card company are responding to me but the time between letters is about a month and I'm getting the impression that they are just dragging their heels. The first letter I got off them was a "please send us details of your claim" then I got a "please sign this form so we can contact the garage you bought the car from" letter.

 

 

Now Ive got a letter asking me for the following: * Evidence of how the balance was paid for the car. * MOT certificate. * Independent report from a VAT registered company on their headed paper detailing any faults and the likely causes of any faults. * Correspondence between me and the garage I bought the car from. * Any other document I may feel relevant.

 

 

Do I really need to supply all this?? They've been sent the original invoice for the repairs from the garage that carried out the repairs. I cant help feeling that no matter what I send them there is going to be another months delay and then I'm going to getting a letter asking for yet more information. Thanks

Edited November 13, 2014 by Conniff

[rebel11]

Hi MSB

 

Welcome to CAG

 

I would send them exactly what they are asking for. Yes, they are 'dragging their feet'. Send them a covering letter explaning that they could have sent everything with the initial letter instead of several letter. State that if this isn't resolved swiftly a complaint will be lodged with the FOS which will cost them £525. Also in the letter state COBS:-

 

http://www.consumeractiongroup.co.uk/forum/content.php?834-Fair-Treatment-for-Credit-Card-Holders-and-Borrowers

 

Thread moved to correct forum.

[Conniff]

If you are worried they are dragging it out to make it time expired, then don't worry. Once a claim has been entered, there is no time limit.

[*MSB*]

Thanks Rebel11 - I'll try that approach... Conniff: Im not worried about any timeframe expiring - I'm naffed off at them as it always seems to be a month before I hear from them again and, up to now, they have always asked for more information 'to help deal with my claim' which leads to another month before I hear from them again asking for more information.

[raydetinu]

They will want and independent report on the fault though!