Budget Insurance - Automatic Renewal - Charge to Cancel

[Milly Weeble]

Dear All,

 

I have been charged to cancel (set-up fees) an automatic renewal of a home contents policy I did not want.

 

Budget Insurance claim that they sent me a letter 17.09.14 to remind me that my policy was due for renewal.

I absolutely did not receive any correspondence from them.

 

I received an email from them at 18:52 the day before to say that the policy would renew at midnight (giving me around 5 hours to contact them).

 

After complaining over the telephone, they said they would not charge £35.00, but would instead charge me £17.00 to cancel the renewal

(or rather the set-up fees). It might not be a great deal of money, but it is to a full-time student like me.

 

Anything I can do?

 

All the best,

 

Milly

[unclebulgaria67]

Make a formal complaint and if they believe you will go to the FOS, they will probably waive the charge.

[Milly Weeble]

Thank you for your response unclebulgaria67...they've already taken the money (within 29 hours of the alleged reminder) and said they'll make a refund, minus the charge.

 

I've got time on my hands, so I'll write a letter of complaint (once my money's back in the bank!) then take it to the FOS

[dx100uk]

cant you invoke the DD guarantee via your bank?

 

 

as they've no signed contract

and on the org policy there will be a list of dates the DD will be drawn upon

there will be no date noted after the end of the policy, so they cant rely upon your signed DD mandate.

 

 

stuff the insurance company.