scottish power prepayment meter taking remaining credit when using emergency..

[flynnsmum123]

just looking to see if anyone has had this problem or any idea why its happening.

 

long story

 

 

short for near enough 2 years if i have say 70p left of normal credit

i like to stick the key in for the emergency to be added so it doesn't run out if i forget

which is likely i have 2 small kids running about.

 

 

for the first year i lived here when i did that it added the 70p to the £5 so the balance would have been £5.71.

 

now whether it be 70p 20p or 83p when i put the emergency in *poof* is disappears and only gives me the £5.

 

finally got them to agree to a meter change after complaining every week for nearly 2 years hoping to sort it.

 

 

nope,

 

 

had 94p just there

 

 

put the key in to add the emergency so it didn't cut off when id be doing the school run in the morning

and again its only showing the £5.

 

 

my 94p disappeared into thin air.

 

haven't changed tariff,

no T&C changes from them

 

 

i feel sick at how much they've got from me over all this time.

 

i've already fired off an email to the CEO as im fed up of dealing with the lackies on the phone and twitter.

 

sorry for rambling

 

tell me this shouldn't be happening

[renegadeimp]

Is that 94p of credit left or emergency.

[maroondevo52]

Is that 94p of credit left or emergency.

 

It's 94p credit before activating the emergency credit, I'm sure that was happening to me a couple of weeks ago, just had the pre payment meter removed and replaced with a 'normal' one last week. I forgot to ask the guy about it.

[flynnsmum123]

Yeah maroondevo is right,just normal credit.

 

My meter seems to eat money like there is no tomorrow so that's why I always stick the emergency in when its inder £1. Like one day last week I checked the meter about 10 when I went down to lock the front door..1.19 in the meter I got back from the school run at 9.30 the next morning and I had no power and the meter was showing 31p in debt. So over 11 off peak hours when there is nothing but my broadband,fridge freezer and washing machine (no it use the plug is behind the machine so can't switch it off at the mains only on the machine) dunno what Einstein designed that...anyway it charged me 1.50. So that would work out more than £3 per day because the other 13 hours are hours where more appliances are in use.

 

Again complained and apparently that's normal...I live in a normal sized 3 bed house with a 3 and 5 year old who use nothing like a phone charger or laptop.

 

At one point I was topping up 30 in one week. Ridiculous.

You'd think I lived in Blackpool tower

[flynnsmum123]

I really do go on sometimes sorry

[citizenB]

Do you have a meter through choice or because you have an outstanding balance owed to the Utility company ?

[flynnsmum123]

I have it my choice,I do have £1 odds per week coming off for a debt but that comes off on a Wednesday.

Not much left to pay so once it's cleared I am off elsewhere

[citizenB]

Righto, I thought perhaps if it wasn't by choice you could make a formal complaint to their Head office, especially as you have 2 young children.

[JoeyJoeC]

Lived in a 1 bedroom maisonette with my girlfriend with those damn meters for electric and gas. We were topping up at least £200 a month in total.

 

I'm sure those meters are [removed] people.

 

 

[removed]

[dx100uk]

no because it can get the forum in trouble.

 

 

please do not bypass the filter

 

 

dx