@npowerhelp npower ignoring the Ombudsman - no bill from April 2013

[DannyKw]

Hi,

I moved in to the property in April 2013.

 

 

In the property was very strange electricity meter with 5 tariffs,

so I decide to use the same energy supplier like the previous occupier,

it was npower.

 

 

After 3 months the meter got broke so npower replace it by new 2 tariffs meter.

 

Because of the previous meter npower couldn't produce me a bill,

I started few complains, but without any result.

 

I asked the Ombudsman for help.

They spoke with npower and made a final decision that till end of July 2014, npower will send me a bill.

 

Now it is September and I still did not receive my bill.

 

 

When I call npower they keep telling me that they have a technical issues.

Ombudsman is telling me that they can only monitor the case,

but they do not have any power to force npower to produce me a bill.

 

I am overpaying right now (by monthly direct debit), and I think, I can't change the provider, because this pending complain.

Is there any other company or service which could help me with my case?

Please help.

 

Danny

[ericsbrother]

then stop the DD and set up a standing order instead. That will change the tariff but Npowers new computer is so useless they wont do that for a year and you can work out what you monthly usage is by then.

You can change supplier and if Npower object they will lose becuse you dont owe them any money.