scottish power ignoring the ombudsman - worried my door will be broken down

[worried-sick1]

Hi,

 

I signed up with Scottish Power and they took the wrong meter reading.

 

They billed me for about £600 for the first month even though I hardly use any gas at all.

 

Their customer service was rubbish which meant I eventually went to the ombudsman.

 

The ombudsman agreed with Scottish Power to correct the opening reading

and as it had taken a while to sort it was agreed that I would pay £40 a month

until the real bill was cleared at which time I would get away from Scottish Power.

 

Since February I have been paying the £40 a month without any issues until

yesterday morning when I received a letter from a debt collector threatening to break into my house to turn off my gas.

 

I am in bits about this.

 

My husband is severely disabled and I am scared to go out and leave him alone in case someone breaks our front door in.

 

Can Scottish Power just ignore the ombudsman?

 

What have I done wrong?

 

I cant afford to pay the £300ish that is left on my gas bill in one go and I don't know what to do.

[dx100uk]

are they aware you are a vulnerable household?

 

I bet not!!

 

I would suspect the DCA was P2C?

 

scan up the leter please

 

**you can post up images/letters by this method immediately..you don't need 10 posts**

.

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

IPHONE only, take a pic and convert to pdf via an APP

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

http://www.convert-jpg-to-pdf.net/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

or use Primo PDF.

.

try and logically name your file so people know what it is.

though DONT USE BANK NAMES or CAG in the title

i'e Default notice DD-mm-yyyy

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

...

YOU DONT have to put a link to the attachment in the msg box..just upload it ..job done

you can click on your links to check them too!

.

dx

[worried-sick1]

[ATTACH=CONFIG]52839[/ATTACH]

[worried-sick1]

Thank you dx. Did this work?

[dx100uk]

pdf please

 

dx

[worried-sick1]

[ATTACH=CONFIG]52840[/ATTACH]

[worried-sick1]

Hi dx, is that better? Thank you

[dx100uk]

if you can click it and see it we can

 

dx

[dx100uk]

I would be talking direct with SP

 

ask them why this has been intimated

 

inform then you are a vulnerable household too

 

http://scottishpower.metafaq.com/help/acq/sp-billing/vulnerability/?__utma=126996495.56575636.1408306698.1408306700.1408306700.1&__utmb=126996495.4.9.1408306712017&__utmc=126996495&__utmx=-&__utmz=126996495.1408306700.1.1.utmcsr=yahoo|utmccn=(organic)|utmcmd=organic|utmctr=scottish%20power%20careline&__utmv=126996495.|5=Optimizely=quote%20and%20apply%20EVO%202=1&__utmk=241337090

 

dx

[worried-sick1]

Thank you dx. I will call Scottish Power in the morning. Although the experience that I have had already with the customer service does not fill me with much hope

[rebel11]

Hi worried-sick1

 

Follow the phone call up, write a Formal Letter of Complaint, mark it as such. Explain what's happened (overcharged, Scottish Power to amend account), how they have let you down (failure to amend account, receiving threatening letters, vulnerable customers, etc) and what you want them to do (amend the account and compensate).

 

Send it to:-

 

Mr Keith Anderson

Chief Corporate Officer

Scottish Power

keith.anderson@scottishpower.com

[ericsbrother]

Oh, dont forget to remind them that you want to be off elsewhere and that they agreed not to object to this.