Thank you dx. I will call Scottish Power in the morning. Although the experience that I have had already with the customer service does not fill me with much hope

Hi dx, is that better? Thank you

[ATTACH=CONFIG]52840[/ATTACH]

Thank you dx. Did this work?

[ATTACH=CONFIG]52839[/ATTACH]

Hi, I signed up with Scottish Power and they took the wrong meter reading. They billed me for about £600 for the first month even though I hardly use any gas at all. Their customer service was rubbish which meant I eventually went to the ombudsman. The ombudsman agreed with Scottish Power to correct the opening reading and as it had taken a while to sort it was agreed that I would pay £40 a month until the real bill was cleared at which time I would get away from Scottish Power. Since February I have been paying the £40 a month without any issues until yesterday morning when I received a letter from a debt collector threatening to break into my house to turn off my gas. I am in bits about this. My husband is severely disabled and I am scared to go out and leave him alone in case someone breaks our front door in. Can Scottish Power just ignore the ombudsman? What have I done wrong? I cant afford to pay the £300ish that is left on my gas bill in one go and I don't know what to do.