Westcott,British Gas debt - have no record of owing debt. what to do?

[chester1066]

Hi,

 

Received letter from Westcott asking me to confirm who i was.

 

Stupidly called them and asked what it was about and

 

they said it was British Gas bill from Nov 2012 for £180.

 

They would not give me info until I confirmed my identity

(I know, i probably shouldnt have done it in hindsight). But I have.

 

Told them I have no idea how I owe any money and that Id contact BG directly which I did.

 

Got cut off several times online, on the phone to BG.

 

BG claim I owe it

- they attempted to break down the bill and couldnt explain how I owed the money.

 

I've written to both Westcott saying im not paying anything until BG clarify HOW i owe this money.

Ive also written to BG asking for evidence that I owe the money.

 

I had a BG account in the next flat I moved to ...so how they couldnt find me, i dont know?

 

My question is what I do now?

 

I have no paperwork from that time, I burnt it around 4 months ago.

 

I do however have all my bank statements with regular and up to date payments to BG.

 

I am certain I do not owe that money.

 

Thanks all - never had any debts so its new to me!

[Bazooka Boo]

Welcome.

 

Stay off the phone from now on, and keep everything in writing, deal ONLY with BG, you can ignore Wetcloths completely, however they

may decide to harass you over the phone, if so simply laugh and hang up.

 

As for BG, have a read of the Billing Code http://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html

 

And remind them of it in your written dispute.

[chester1066]

Thank you so much Bazooka Boo!! I will deal directly with BG and yep, writing is the way forward - thanks

[Bazooka Boo]

No worries, keep a diary of events and any missives Wetcloths continue to send..