Debenhams direct

[lolpet]

I purchased an Asus notebook from Debenhams Direct (Debenhams gift card and balance on debit card) in November 2013. Earlier this month smoke was coming out of notebook and could smell burning so contacted manufacturer as Notebook under warranty. Sent to their local repairers last week and returned yesterday, only to find that several letters on keyboard now not working. Asus are only offering further repair. Is this the best I can expect? Two faults in less than six months (Christmas gift so not opened until December) is a very expensive mistake. Who should I contact if I want replacement/ can I request refund? Help!!!

[*RainbowTears*]

I purchased an Asus notebook from Debenhams Direct (Debenhams gift card and balance on debit card) in November 2013. Earlier this month smoke was coming out of notebook and could smell burning so contacted manufacturer as Notebook under warranty. Sent to their local repairers last week and returned yesterday, only to find that several letters on keyboard now not working. Asus are only offering further repair. Is this the best I can expect? Two faults in less than six months (Christmas gift so not opened until December) is a very expensive mistake. Who should I contact if I want replacement/ can I request refund? Help!!!

 

 

Hi,

It appears your one of many having different issues with Debenhams. So I've found some contact details for you.

 

http://www.debenhams.com/customer-service

 

If the CS department cannot help you, then write to the Head Office either by post or email to addresses below. I've included both Debenhams Chairman & CEO names for you to contact.

 

Debenhams Head Office

1 Welbeck Street,

London, W1G 0AA

 

02074084444

 

head.office@contactdebenhams.com

 

Nigel Northridge (Chairman)

Michael Sharp (CEO)

 

I hope this helps & that you get the resolution you seek.

 

Good luck!