wonga disregarding letter re. circumstances and payment plan offer

[Ninja1337]

I got the same message, and I have not really complained to them, and I've only had one loan with them.

 

I believe it was around 500£, so I'm happy with that!

[renegadeimp]

They say it has been closed. Not wiped. You need more clarification.

[Ninja1337]

Well, below what has been pasted in here it also says the following:

 

"If you are in a position of Bankruptcy, you have entered into an Individual Voluntary Arrangement (IVA) or your debt is being managed through a Debt Management Company, you'll need to inform the person managing your debt that you no longer owe this money."

 

So I assume this means it is actually cleared.

[renegadeimp]

Nope. The wording is still vague enough to allow them to sell it on.

[jamezon]

Nope. The wording is still vague enough to allow them to sell it on.

renegadeimp you are even more negative than me! It says in bold letters "you do not need to make any further payments". That's about as slam dunk as it gets if they ever tried to reopen the issue, they are not going to write it in blood! The fact they talk about refunding further payments made to the account further reinforces they debt is settled, not somehow 'deactivated'. Shall report back what change if any is reflected on my credit file when I can.

[Conniff]

"you do not need to make any further payments"

You do not have to make any further payments to who?

 

 

There is no assurance in the letter that any remaining or outstanding balance will not be sold on to a debt collection agency unless they actually say they wont. If they do then the new owner won't be bound by anything said you by the original creditor.

[renegadeimp]

renegadeimp you are even more negative than me! It says in bold letters "you do not need to make any further payments". That's about as slam dunk as it gets if they ever tried to reopen the issue, they are not going to write it in blood! The fact they talk about refunding further payments made to the account further reinforces they debt is settled, not somehow 'deactivated'. Shall report back what change if any is reflected on my credit file when I can.

 

I speak from experience with advice here and from multiple PDL's. Trust me when i say, when it comes to PDL's, you need SPECIFIC clarification and not general.

[jamezon]

I speak from experience with advice here and from multiple PDL's. Trust me when i say, when it comes to PDL's, you need SPECIFIC clarification and not general.

If, for talking's sake, my credit file is marked as settled, could they STILL (or their agents) pursue the debt? I am still in the timeframe to allow a FOS complaint re. My original complaint. Can/should I specifically request Wonga confirm a)the value of the debt, b)the account number and c)that it is formally settled? I'm not overly concerned it would come back to haunt me but may well be naive!

[renegadeimp]

Unless they state a specific terms such as " The debt will be considered written off. Any remainder owed will not be passed or sold to a third party", then yes, it is still possible for them to sell it on. In regards to your credit file, i would demand they remove ALL trace of the debt from your file. Just having a PDL entry there is detrimental to your credit history as it shows you were struggling for money and had to resort to a PDL.

[jamezon]

Why am I not surprised? Pursued Wonga to clarify their broad 'account closed' email and lo and behold they start pestering me by phone. Ignored, recently got an email saying "clearly" the best way forward is to call them. I think not... Asked basic questions, I don't need a chit-chat, just basic responses.