Sky tv invoice payment

[Littletechnofish]

Ok here's my story.

 

I have had sky tv for around 5 years. I was on direct debit payment , my bank account got shut down and I called sky to switch to invoice payment. At first they outright said I could not switch payment method but after a lot of arguing they agreed and when I log into my sky account online my payment method states : invoice.

 

First month : don't receive my invoice. I call they check, state it's been sent already bit re issue and I pay.

 

Second month: same again

 

Third month : same again

 

Fourth month : today. Call staying no invoice been received state I'm reporting this issue to Royal Mail as there seems to be an issue. I get put on hold, then get told I was never on invoice, they can't switch me to it, none of the invoices were ever sent and I wasn't ever charged for the invoice service. They said their preferred method is continuous direct debit and I said I simply can't as I don't have a bank account again yet. They said they will call me back later after investigating this but I have a feeling they are going to try and force the DD issue again.

 

Any advice for when they call back please ?

[IdaInFife]

Basically sky only now accept dd customers.

 

They don't automatically issue invoices unless that has been on the account for many a year and there has never been a dd so basically 10+ year customers.

 

A few year back they changed their terms and conditions stating that if you don't agree to pay by dd then they do not accept you as a sky customer

 

So how have you paid since cancelling the dd?

[Littletechnofish]

Basically sky only now accept dd customers.

 

They don't automatically issue invoices unless that has been on the account for many a year and there has never been a dd so basically 10+ year customers.

 

A few year back they changed their terms and conditions stating that if you don't agree to pay by dd then they do not accept you as a sky customer

 

So how have you paid since cancelling the dd?

 

Re issued invoices that's the joke of it I paid 3 months via invoice. I have cancelled now anyway sod them!