Ok here's my story.
I have had sky tv for around 5 years. I was on direct debit payment , my bank account got shut down and I called sky to switch to invoice payment. At first they outright said I could not switch payment method but after a lot of arguing they agreed and when I log into my sky account online my payment method states : invoice.
First month : don't receive my invoice. I call they check, state it's been sent already bit re issue and I pay.
Second month: same again
Third month : same again
Fourth month : today. Call staying no invoice been received state I'm reporting this issue to Royal Mail as there seems to be an issue. I get put on hold, then get told I was never on invoice, they can't switch me to it, none of the invoices were ever sent and I wasn't ever charged for the invoice service. They said their preferred method is continuous direct debit and I said I simply can't as I don't have a bank account again yet. They said they will call me back later after investigating this but I have a feeling they are going to try and force the DD issue again.
Any advice for when they call back please ?